> Markdown version of [/jobs/ext/2195815-it-asset-technical-support-specialist-little-rock-ar-onsite](https://www.wearedevelopers.com/jobs/ext/2195815-it-asset-technical-support-specialist-little-rock-ar-onsite). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Asset / Technical Support Specialist :: Little Rock, AR (Onsite) - **Company:** ARK Solutions, Inc. - **Location:** Little Rock, AR, United States - **Experience:** Experienced - **Salary:** $41,600.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Active Directory, Apple IOS, Configuration Management Databases, Databases, Desktop Computing, Document Management Systems, Network Troubleshooting, Network Connections, Network Monitoring, Software Asset Management, Software Licensing, Laptops - **Published:** August 23, 2026 - **Apply:** https://www.careerjet.com/job/us0808de8f1a0f9a7150742e8092bfffe4/eaa ## About the Role * 3+ years of experience in Help Desk or Field Technician support. * 3+ years of end-user hardware support experience, including desktops, laptops, and mobile devices. * 3+ years of IT Asset Management experience. * 3+ years of experience with ITSM/ITAM tools. * 3+ years of software installation and maintenance experience. * Experience managing hardware and software asset lifecycles. * Experience maintaining IT asset inventories and AMDB/CMDB records. * Experience providing hands-on technical support in Windows environments. * Knowledge of Windows 11 and Active Directory administration. * Experience supporting iOS and Android devices. * Familiarity with network troubleshooting and LAN connectivity. * Strong troubleshooting and problem-solving skills. * Excellent customer-service skills with a strong commitment to end-user satisfaction. * Strong written and verbal communication skills with the ability to communicate technical information to non-technical users. ## Description Seeking for an experienced IT Asset / Technical Support Specialist to provide comprehensive IT asset management and hands-on technical support across statewide operations. This position will manage hardware and software assets throughout their lifecycle while providing end-user support for desktops, laptops, mobile devices, software, and network connectivity. The ideal candidate will have strong experience with IT Asset Management (ITAM), ITSM tools, hardware/software support, inventory management, Windows environments, Active Directory, and field technical support., * Manage the complete lifecycle of IT hardware and software assets from acquisition and deployment through maintenance and secure decommissioning. * Maintain accurate hardware and software inventory within the IT Asset Management Database (AMDB/CMDB). * Track asset assignments, locations, configurations, lifecycle status, and refresh schedules. * Manage software assets, including license utilization, license requests, renewals, and compliance. * Identify unused or underutilized licenses and help prevent unnecessary over-licensing. * Maintain appropriate documentation to support software licensing and vendor audits. * Partner with fiscal and procurement teams on technology purchases, contracts, renewals, and vendor relationships. * Assist with hardware and software pricing and procurement activities. * Establish and maintain ITAM policies, approval processes, and asset-tracking workflows. * Manage technical support requests through online ticketing and documentation systems. * Provide end-user technical support for Windows desktops and laptops and iOS/Android mobile devices. * Install, configure, troubleshoot, and maintain hardware and software. * Provide onsite field support and troubleshoot device imaging, LAN connectivity, and other technical issues. * Support Windows 11 and Active Directory environments. * Utilize remote monitoring and management tools to troubleshoot and support endpoints. * Work with network monitoring/discovery, antivirus, and security tools. * Generate recurring reports covering asset utilization, costs, compliance risks, software licensing, and lifecycle refresh requirements. * Maintain accurate system configurations, support documentation, and resolution details. * Work independently at remote locations while coordinating with the broader IT team. * Deliver high-quality customer service to both technical and non-technical end users. ## Related Videos - [AR Kit intro - placing 3D objects in a scene and interacting with them in real-time](https://www.wearedevelopers.com/videos/136-ar-kit-intro-placing-3d-objects-in-a-scene-and-interacting-with-them-in-real-time) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)