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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application System Specialist - **Company:** UMASS MEMORIAL HEALTH - **Location:** Worcester, MA, United States - **Experience:** Expert - **Salary:** $83,117.0 - $149,594.0 - **Contract:** Permanent contract - **Skills:** Software Applications, System Configuration, Local Security Policy, Commercial Software, Server Administration, Software Configuration Management, Test Scripts, Electronic Medical Records, Information Technology, Workday, Workday Benefits - **Published:** August 23, 2026 - **Apply:** https://www.careerbuilder.com/job-details/application-system-specialist-workday-benefits-worcester-ma--6673ed92-cd10-47d4-bbe3-7e40e15edc27 ## About the Role + Bachelor's degree in Computer Science or related field, or equivalent work experience. + 2. + Workday/Application certification(s); if additional certifications required for a specific role/team, ability to achieve, as required by department. + 3. + Lean Green Belt certification or ability to achieve, as required by department. + Preferred: + 1. + Project Management certification (PMP/CAPM). Experience/Skills: + Required: + 1. + 7 years experience with enterprise platforms (EHRs/ITSM/ERPs). + 2. + Team player with strong problem solving, time management and decision-making skills, ability to maintain a positive attitude, solution focused even in challenging situations. + 3. + Able to act independently with minimal oversight. + 4. + Able to advise less experienced team members. + 5. + Able to effectively communicate to staff at all levels of the organization. Preferred:1. Healthcare experience. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements., Analysis Skills, Calendar Management, Communication Skills, Computer Science, Cross-Functional, Customer Relations, Documentation, Emerging Technology, Employee Relations, Healthcare, IT Service Management (ITSM), Incident Management, Incident Response, Industry/Trade Analysis, Leadership, Lean Manufacturing, Manage Agenda, Market Analysis, Medical Record System, Mentoring, On Call, Patient Care, Problem Solving Skills, Product Planning, Product Reviews, Product Testing, Project Estimates, Project Management Certification, Project Management Professional (PMP), Project Schedule, Project/Program Coordination, Project/Program Management, Resource Management, Software Administration, Software Configuration Management, Systems Administration/Management, Systems Maintenance, Team Player, Technical Support, Testing, Time Management, User Experience Design (UXD), Vendor/Supplier Relations ## Description Application System Specialist - HCM BenefitsHCM Benefits provides advanced expertise in the design, configuration, implementation, and support of Workday Benefits functionality. This role partners with operational stakeholders to ensure accurate, compliant, and efficient benefits processes, while leading workstreams, resolving complex system issues, and supporting upgrades and new feature adoption. The analyst serves as a subject matter advisor, facilitates discussions with subject matter experts and vendors, evaluates product capabilities, and develops documentation. They troubleshoot configuration issues, participate in ticket triage and critical incident response, and maintain strong vendor relationships. The role also mentors junior team members and actively pursues continuous learning to stay current with Workday Benefits enhancements and industry trends. I. Major Responsibilities: Leadership and Expertise:1. Critical Incident Management: Serves as a key member of the team, taking on challenging projects and critical incidents. Provides expert guidance during high-impact situations.2. Knowledge Sharing: Embraces unknown issues as learning opportunities and proactively shares discovered knowledge with the team. Engages with vendors and systems, even with limited prior experience, to expand understanding and solve complex problems. Knowledge Advancement:1. Continuously advances knowledge of current products, including obtaining application certifications and staying updated on system configurations and emerging technology and industry trends.2. Actively participates in professional development programs defined by department. Project Coordination:1. Project Leadership: Regularly leads projects with appropriate input. Takes responsibility for project outcomes and manages tasks effectively.2. Project Estimation: Assists in estimating the hours required for upcoming projects to facilitate accurate planning and resource allocation. * Workflow Optimization: * 1. * Recommends and implements workflow modifications. Collaborates with key vendors to discuss and apply standard solutions. * 2. * Leverages knowledge of user experience design principles during system workflow reviews and/or optimization initiatives. * 3. * Applies lean belt methodology, which focuses on improving efficiency and reducing waste in processes. * 4. * Directs the configuration of application features and security settings and creation of support documentation, including test scripts and workflow diagrams. * Mentorship and Coverage: * 1. * Acts as the primary advisor to other team members, department colleagues, and organizational staff. Seeks out and offers support to new staff members and helps them integrate into the team. * 2. * Constantly innovates and assists others in achieving their ideas. * 3. * Covers managerial responsibilities in leader's absence, including handling urgent issues and maintaining team operations. * Project and Leadership: * 1. * Proactively identifies barriers to completing work and escalates issues with proposed solutions. * 2. * Leads meetings, develops agendas, assumes accountability for assigned follow-ups and practice closed loop communication. * 3. * Participates as workstream lead on cross-functional projects, ensures tasks are completed within scope and project management guidelines. * 4. * Runs optimization requests/projects, including scheduling meetings, identifying timelines, and allocating resources. * 5. * Requests new assignments or participates in stretch goals, coverage opportunities, and additional responsibilities, such as leading new initiatives, completing market analysis or participating in kaizen efforts. * 6. * Drives projects from conception to completion with minimal oversight and establishes strong working relationships with operational staff as a subject matter expert. * 7. * Works with vendors to establish short-term product roadmaps. Reviews roadmaps with department manager and key stakeholders. Technical Troubleshooting and Support:1. Investigates and resolves application and system configuration. Develops and implements appropriate system fixes based on thorough analysis.2. Works closely with third-party vendors to ensure proper installation and configuration of vendor software. Troubleshoots issues related to server configurations, system services, and interface jobs to drive effective issue resolution. Adaptability:1. Leverages high adaptability to accomplish dynamic responsibilities and evolving project requirements. 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