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# Network Support Engineer - Fully Remote

- **Company:** Mercor, Inc.
- **Location:** New York, NY, United States (Remote available)
- **Experience:** Expert
- **Salary:** $104,000.0 - $145,600.0
- **Contract:** Permanent contract
- **Skills:** IEEE 802.1X, Artificial Intelligence, Machine Learning, Wireshark, Wi-Fi Technology, Firewalls (Computer Science), Network Support, Wireless Technologies, 3-tier Architectures, Data Pipelines, Cisco
- **Published:** August 23, 2026
- **Apply:** https://www.careerjet.com/jobad/us30ce2768541a1edb0ea52ce60d649513

## About the Role

* Experience as a Level 3 / Tier 3 / Principal Support Engineer with on-call rotation, RCAs, and final escalations.
 * Hands-on experience with end-customer enterprise networks, including switches, APs, and firewalls.
 * Proficiency in Wi-Fi/wireless technologies, including Cisco WLC, Aruba, Meraki, 802.1X/RADIUS, and wireless troubleshooting.
 * Ability to perform packet-level troubleshooting with Wireshark, tcpdump, and SPAN captures.
 * Authorization to work in the US or Canada without sponsorship.

## Description

* Review real-world data from deployed networks, including logs, configs, telemetry, and event streams.
 * Label and classify network behaviors, issues, anomalies, and incident patterns.
 * Help define schemas and structure for large-scale data pipelines that downstream ML models will train on.
 * Collaborate with client teams to ensure data accuracy and relevance.
 * Work independently and asynchronously to meet deadlines while improving AI model performance., PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity., Customer Support Engineer Reports To: Regional Support Manager Position Summary The Customer Support Engineer is responsible for providing technical support and maintaining str…
 + 21 days ago


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