> Markdown version of [/jobs/ext/2196509-it-help-desk-desktop-technician-jr-mid-level](https://www.wearedevelopers.com/jobs/ext/2196509-it-help-desk-desktop-technician-jr-mid-level). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# IT Help Desk/ Desktop Technician - Jr/Mid Level

- **Company:** TEKSYSTEMS INC.
- **Location:** Greenwood Village, CO, United States
- **Experience:** Starter
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Issue Tracking Systems, Microsoft Office, Computer Equipment, Servicenow
- **Published:** August 23, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18046370?backUrl=%2Fcareer%2F18046370%2FIt-Help-Desk-Desktop-Technician-Jr-Mid-Level-Colorado-Denver

## About the Role

* Education: High School Diploma required.
 * Experience: 1-3 years in a professional Help Desk or IT Support role preferred.
 * Strong troubleshooting and problem-solving skills.
 * Excellent customer service and communication abilities.
 * Construction industry knowledge is a plus.
 * Experience from companies such as Geek Squad and UBreakFix will work well.
 * Certifications: CompTIA A+, Network+ preferred but not required.
*Technical Skills*

 * Desktop support (Windows 11)
 * Office 365
 * Ticketing systems (ServiceNow experience preferred)
 * Laptop imaging
*Additional Requirements*

 * Onsite position; reliable transportation required.
 * Ability to travel occasionally between corporate offices and jobsites within the Denver Metro area during work hours.
 * Physical ability to sit, stand, and use office equipment; occasional stooping or kneeling.
*Experience Level*

 * Junior - Intermediate
*Job Type & Location*This is a Contract to Hire position based out of Denver, CO.

## Description

The IT Support Technician provides over-the-phone, remote, and desk-side technical support to end users for issues related to computer hardware, software, and mobile devices. This role serves as the first point of contact for technical inquiries via phone, email, and walk-ins, ensuring timely troubleshooting and resolution.
Looking for someone who is interested in growing their career in IT., * Deliver excellent customer service as the first-level support contact (phone, email, walk-in).

 * Document, track, and resolve technical issues, including:
 * Password resets
 * User setups
 * Application support
 * Hardware troubleshooting
 * Phone swaps/support
 * Workstation/laptop configuration and imaging
 * Printer/copier service

 * Escalate Level 2+ issues to senior technicians or appropriate support groups.
 * Maintain a solid understanding of core technologies (networking, telephony, operating systems, hardware, security).
 * Assist with ticketing systems and follow established guidelines.


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