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# Application Support Engineer

- **Company:** Everforth Apex
- **Location:** Charlotte, NC, United States
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Cloud Computing, Java Platform Enterprise Edition (J2EE), Python (Programming Language), Log Analysis, Release Management, SQL Databases, Splunk, Dynatrace
- **Published:** August 23, 2026
- **Apply:** https://www.dice.com/job-detail/66c135cf-4fcf-47d1-b560-5187420649fe

## About the Role

Technical Skills:

 * Experience with Java/J2EE or Cloud technologies.
 * Proficiency with Dynatrace, Splunk, SQL, and log analysis.
 * Knowledge of Python or AI.
 * Strong communication skills.

## Description

This role provides application support for critical applications in the payments space. The position involves monitoring and supporting applications to meet service level agreements, providing on-call support, and managing production tickets and issues. The successful candidate will partner with various teams to resolve issues and ensure application stability., * Monitor and support applications to ensure 100% SLA compliance.

 * Provide on-call support, including after office hours and on weekends as required by business needs.
 * Triage production tickets and issues.
 * Prepare Root Cause Analysis (RCA) documents.
 * Partner with application teams and other support teams to resolve issues.
 * Prepare and review Impact Analysis based on issue analysis.
 * Write scripts to automate routine daily tasks.
 * Identify root causes in the code and suggest break-fix activities.
 * Follow release management and code deployment processes for migrating code changes.


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