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# REMOTE - IT Service Management (ITSM) Lead

- **Company:** Insight Global
- **Location:** Denver, CO, United States
- **Experience:** Expert
- **Salary:** $89,440.0 - $93,600.0
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Reliability of Systems, Information Technology
- **Published:** August 23, 2026
- **Apply:** https://www.denverjobsite.com/job.asp?id=3363360079&tx=JK3529FFP&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

The ideal candidate will have a strong background in Incident, Change, and Problem Management, along with experience driving continuous improvement, managing operational risk, and collaborating with both technical and business stakeholders. This role requires the ability to make informed decisions during high-impact situations while maintaining clear communication across all levels of the organization., * 4-5+ years of IT service management lead experience

-Strong analytical and problem-solving skills

 * Experience identifying risks, driving continuous improvement, and implementing innovative solutions.
 * Willingness to participate in on-call rotations and off-hours support as needed. - ITIL certification
 * Product Manager certification

## Description

An energy provider is seeking a remote or onsite (Denver or Minneapolis) IT Service Management Lead to help ensure the reliability, stability, and uptime of critical IT services, applications, systems, and networks. This individual will play a key role during major incidents, maintenance activities, and system changes by coordinating across teams to reduce service disruptions and quickly restore operations when issues occur., * Lead efforts to maintain service availability and minimize downtime across IT environments.

 * Support and guide incident response, change management, and problem management processes.
 * Analyze operational risks and identify opportunities to improve system reliability and performance.
 * Partner with internal teams and external vendors to evaluate solutions and recommend improvements.
 * Assist with requirements gathering, testing, deployments, and overall solution delivery.
 * Conduct system health reviews and provide recommendations for upgrades, lifecycle planning, and decommissioning activities.
 * Collaborate with business partners to align technology solutions with operational needs.
 * Drive process improvements using Agile, Lean, and ITIL best practices.
 * Communicate effectively with stakeholders across multiple business units and leadership levels.


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