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# Support Analyst - Integrations & Analytics

- **Company:** CRUNCHTIME LLC
- **Location:** Atlanta, GA, United States
- **Salary:** $65,000.0 - $80,625.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Standard Sql, Systems Integration
- **Published:** May 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d9a3781019fa37f6

## About the Role

Do you have experience in Task prioritization?, Do you have a Bachelor's degree?, * 1-2 years of remote application support experience

 * 2-4 years of customer-facing experience in any industry, but hospitality industry is preferable.
 * Excellent interpersonal and communication skills (written and verbal)
 * Bachelors Degree
 * Able to work in a fast paced environment with multiple competing priorities
 * Ability to prioritize tasks independently based on understanding business impact for the customer
 * Some SQL knowledge and ability to write/execute multi-table queries
 * Prior experience with POS systems i.e. Toast, Aloha, Brink and/or Simphony, * Prolonged periods of sitting at a desk
 * Prolonged periods of typing and working at a computer
 * Ability to listen and speak over the phone or Zoom calls
 * High level of mental concentration and focus

## Description

Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime's software is used today in over 150,000 locations across 100+ countries by the world's top restaurant and foodservice operators. Customers including Chipotle, Culver's, Domino's, Dunkin', Five Guys and P.F. Chang's rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits., As a Customer Support Analyst, you will be a key part of making sure that we can keep delivering high-quality support to our customers. You will be able to explore new technology and develop processes to help other team members, grow within our company and make a huge impact from day one., * Use internal tools to troubleshoot trouble tickets

 * Analyze data discrepancies between multiple tools to confirm accuracy based on customer inquiries and reassure the customer that data displayed is accurate.
 * Collaborate with a global team to deliver the ultimate customer experience
 * Support Sales/Success teams with account management and technical support
 * Be a voice of the customer, helping our product and engineering teams better understand our customers' needs
 * Sympathize with the customer's situation and take pride in finding them a resolution on tickets submitted.


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