> Markdown version of [/jobs/ext/2196892-employee-for-the-it-department](https://www.wearedevelopers.com/jobs/ext/2196892-employee-for-the-it-department). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Employee for the IT Department - **Company:** Stadt Weinheim - **Location:** Weinheim, Germany - **Salary:** €63,993.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Microsoft Office, Systems Integration, Data Logging, Computer Network Technologies, ServiceNow IT Service Management - **Published:** August 23, 2026 - **Apply:** https://www.adzuna.de/details/5852513663 ## About the Role * You have completed an apprenticeship as an IT specialist for system integration or hold a comparable qualification * Ideally, you have experience in IT support or first-level support and in working with IT ticketing systems * You have a strong service and communication orientation and can explain technical issues in an understandable way * You have broad knowledge of current hardware and network technologies, as well as very good practical skills in Windows and MS Office * Flexibility, exceptional dedication, and a strong ability to work as part of a team * An open, friendly, and professional demeanor * Class B driver's license ## Description For employees, pay grading is based on the Collective Bargaining Agreement for the Public Sector (TVöD) and, provided the requirements under the collective bargaining agreement are met, can extend up to pay grade 9a TVöD (gross annual salary for 39 hours per week: €47,013.14 at experience level 1 to €63,992.61 at experience level 6). What are your main responsibilities? * Managing the IT hotline and serving as the central point of contact for IT inquiries in first-level support * Receiving, logging, prioritizing, and resolving IT issues and service requests * Processing and coordinating requests via the IT ticketing system, including forwarding them to the appropriate departments * Ensuring transparent and clear communication with users regarding the status of their requests * Further development and optimization of the IT ticketing system, particularly with regard to user-friendliness, automation, and communication processes * Analysis of recurring support requests and development of measures to improve and standardize first-level support * Maintaining and further developing documentation, solution descriptions, and knowledge base entries for IT support, * Job security through a position governed by a collective bargaining agreement * Time to relax with 30 days of vacation per year * An interesting, varied, and responsible role: Become part of a qualified and motivated team that is very much looking forward to welcoming you! * Excellent opportunities for professional development ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Beyond Hiring: Building a Sustainable Talent Acquisition Engine at Deutsche Bahn](https://www.wearedevelopers.com/videos/1856-beyond-hiring-building-a-sustainable-talent-acquisition-engine-at-deutsche-bahn) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) - [Successful talent development in tech: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1497-successful-talent-development-in-tech-a-joint-journey-of-executives-and-talents) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)