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# IT Support Specialist

- **Company:** BUCHER HYDRAULICS GMBH
- **Location:** Grand Rapids, MI, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Dynamic Host Configuration Protocol, Domain Name System (DNS), Identity and Access Management, Windows Servers, Networking Basics, Windows PowerShell, TCP/IP, Virtual Local Area Networks, Scripting, Microsoft InTune
- **Published:** May 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a119bfd786e7fb8b

## About the Role

Do you have experience in Windows?, + 2-5 years of experience in IT Support (Level 1/2 or similar role)

 + Strong troubleshooting skills across hardware, OS, and applications
 + Experience with:
Windows 10/11
Microsoft 365 environment
Active Directory / Entra ID

 + Basic networking knowledge (TCP/IP, DNS, DHCP, VLAN concepts)
 + Strong customer service mindset with the ability to support non-technical users
 + Ability to manage multiple priorities in a structured, ticket-driven environment
 + Preferred:
Experience with Intune and/or SCC
Exposure to Windows Server environments
Experience in manufacturing or multi-site environments
Familiarity with ITIL-based support processes
Basic scripting (PowerShell) is a plus

## Description

Founded in 1856, our Grand Rapids facility is the oldest in the Bucher Hydraulics family. We specialize in producing power packs utilized in a wide range of markets and rely on several decades of in-house know-how and competence. In addition, we help create very advanced machinery that features stringent technical demands and exacting quality standards.
Grand Rapids & Newaygo | United States
Print

IT Support Specialist who operates at Level 1 and Level 2. This role is responsible for end-user support, device lifecycle management, and first-level infrastructure troubleshooting in a hybrid IT environment.

You will be expected to resolve standard incidents independently, escalate as appropriate, and contribute to improving stability, security, and the user experience across office and production environments. Travel is occasional to regional and international sites as required.

Your tasks

 * End-User Support & Service Delivery
 * Device & Endpoint Management
 * Identity & Access Management
 * Infrastructure & Networking (Level 1/2)
 * Operational Support & Maintenance
 * Security & Compliance
 * Documentation & Continuous Improvement


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