> Markdown version of [/jobs/ext/2198100-crm-business-analyst](https://www.wearedevelopers.com/jobs/ext/2198100-crm-business-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# CRM Business Analyst

- **Company:** PROLIM View all jobs
- **Location:** Lansing, MI, United States
- **Experience:** Expert
- **Contract:** Temporary to permanent
- **Skills:** Business Systems, Data Warehousing, Salesforce.Com, SAP NetWeaver Business Warehouse, Tools for Reporting
- **Published:** August 23, 2026
- **Apply:** https://www.careerjet.com/jobad/us10b0a0cb3f673f9c0ace956b2b4a2282

## About the Role

* 5+ years of experience as a Business Analyst
 * Experience as a BA working with applications built on salesforce
 * QA/Testing Experience

Desired skills
Local, State, or Federal government experience

## Description

* Reviews, analyzes, evaluates, and prioritizes business and user needs.
 * Triage user requests and tickets, assign priority and severity, and communicate effectively to all stakeholders.
 * Maintain and prioritize CRM inbox communications.
 * Draft and send communications to users and specific audiences related to business process upgrades, timelines, system changes, or anything relevant to the system.
 * Formulates systems to parallel overall business strategies.
 * Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc.
 * Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.
 * Prepare and document Functional and Technical Specifications for reporting and data warehouse work. Assist with business warehouse/intelligence support and enhancements.
 * Assist with developing and drafting RFPs.
 * Assist in deployment and management of end-user reporting tools and platforms.
 * Work with IT and business project teams to understand reporting and data warehousing requirements and propose solutions.
 * Document and provide knowledge transfer to the rest of the Enterprise Reporting Team for all solutions.
 * Reviews, analyzes, and evaluates business systems and user needs.
 * Formulates systems to parallel overall business strategies.
 * Relies on limited experience and judgment to plan and accomplish goals.
 * Performs a variety of tasks.
 * Works under general supervision; typically reports to a project manager.
 * Attends all BH CRM meetings as appropriate and assigned.
 * Assist QA/Testing team when required by volume of work, This position functions as a behavioral health customer relationship management (BH CRM) analyst to support the development, implementation, monitoring, and continued improvements …
 + 15 hours ago
+


## Related Videos

- [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments)
- [Alibaba Big Data and Machine Learning Technology](https://www.wearedevelopers.com/videos/37-alibaba-big-data-and-machine-learning-technology)
- [Analytics in the Age of Agentic AI: A tour of ClickHouse and Langfuse](https://www.wearedevelopers.com/videos/100240-analytics-in-the-age-of-agentic-ai-a-tour-of-clickhouse-and-langfuse)
- [Strong decisions - decisive distinctions between digital and analog aspects](https://www.wearedevelopers.com/videos/1687-strong-decisions-decisive-distinctions-between-digital-and-analog-aspects)
- [Breaking the Hardware Mindset: Overcoming Barriers to System-Level Innovation](https://www.wearedevelopers.com/videos/1635-breaking-the-hardware-mindset-overcoming-barriers-to-system-level-innovation)

## Related Articles

- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Making Data Warehouses Fast: A Developer’s Story](https://www.wearedevelopers.com/magazine/107-making-data-warehouses-fast-a-developer-s-story)
- [Data Analyst Salary Germany](https://www.wearedevelopers.com/magazine/277-data-analyst-salary-germany)
- [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023)