> Markdown version of [/jobs/ext/2198289-back-of-house-boh-support-engineer-crunchtime](https://www.wearedevelopers.com/jobs/ext/2198289-back-of-house-boh-support-engineer-crunchtime). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Back of House (BOH) Support Engineer - Crunchtime - **Company:** Ampcus Inc - **Location:** Atlanta, GA, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Apple IOS, Computer Networks, Data Validation, Data Synchronization, Network Troubleshooting, Log Analysis, Network Diagnostics, PuTTY, Power BI, Standard Sql, Software Deployment, SQL Databases, Systems Integration, Tableau (Software), Wireshark, Diagnostic Tools, Tablet Computers, Tools for Reporting, Servicenow - **Published:** August 23, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18048700?backUrl=%2Fcareer%2F18048700%2FBack-House-Boh-Support-Engineer-Crunchtime-Georgia-Atlanta ## About the Role * Mandatory hands-on experience supporting Crunchtime applications in a production environment. * 5+ years of experience in QSR, restaurant technology, or related production support environments. * Strong knowledge of Crunchtime Inventory Management, Labor Management, Restaurant Operations, and Reporting. * Experience supporting POS systems and restaurant technology integrations. * Strong incident management, troubleshooting, and root cause analysis capabilities. * Experience with ServiceNow or a similar ITSM platform. * Working knowledge of SQL for data validation and troubleshooting. * Experience with application log analysis, network diagnostics, and production support. * Strong communication, problem-solving, and stakeholder management skills., * Experience supporting large-scale QSR or enterprise restaurant environments. * Knowledge of Wireshark, PuTTY, Windows administration, and network troubleshooting. * Experience supporting Android and iOS devices. * Exposure to Power BI, Tableau, or other restaurant reporting platforms. * Experience working with restaurant POS, BOH, inventory, labor, and operational technology ecosystems., * Candidates must have hands-on Crunchtime production support experience. Candidates without direct Crunchtime experience will not be considered. * Experience: 5+ Years * Industry: QSR / Restaurant Technology ## Description We are seeking an experienced Back of House (BOH) Support Engineer with mandatory hands-on experience supporting Crunchtime applications in an enterprise restaurant environment. This role will provide L2/L3 production support for restaurant technology platforms, with a strong focus on Crunchtime, POS integrations, inventory and labor management, reporting, incident management, and application troubleshooting., * Provide L2/L3 production support for Crunchtime Inventory, Labor, Operations, and Reporting modules. * Troubleshoot application, data synchronization, inventory, labor, reporting, and restaurant operations issues. * Perform root cause analysis (RCA) and implement permanent solutions for recurring incidents. * Support integrations between Crunchtime, POS systems, delivery aggregators, reporting platforms, and third-party applications. * Monitor application health, review system logs, and proactively identify potential operational issues. * Collaborate with restaurant operations teams, vendors, engineering teams, and other stakeholders to resolve critical incidents. * Support software deployments, application upgrades, UAT activities, and production releases. * Manage incidents, service requests, and problem tickets while meeting established SLA requirements. * Troubleshoot restaurant technology hardware, including printers, tablets, controllers, and networking components. * Use SQL, application logs, and diagnostic tools to investigate data and application issues. * Document troubleshooting procedures, known issues, resolutions, and operational processes. ## Related Videos - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) - [REST, GraphQL, gRPC, and more: A comparison of modern API styles](https://www.wearedevelopers.com/videos/100247-rest-graphql-grpc-and-more-a-comparison-of-modern-api-styles) - [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) ## Related Articles - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)