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# Information Technology Support Specialist

- **Company:** TQI Solutions
- **Location:** Norfolk, VA, United States
- **Experience:** Experienced
- **Salary:** $59,966.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, CompTIA Security+, Information Technology
- **Published:** August 23, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9097920/information-technology-support-specialist

## About the Role

* Three (3) years of related IT customer support/distance support experience
 * CompTIA Security+
 * Government granted security clearance required.

The incumbent of this position will be subject to a background investigation and will be required to maintain a Government granted security clearance.

## Description

* Experience and demonstrated knowledge to conduct basic IT troubleshooting and apply techniques to resolve customer issues.
 * Ability to communicate effectively (written and oral) with Government civilian, Military personnel, other Contractors at all levels of staff and management to assure customer satisfaction and requirements have been fully met.
 * Conduct basic IT troubleshooting and apply techniques to resolve customer issues.
 * Assess and send calls to the appropriate individuals in the division when resolutions cannot be provided to the customer.
 * Screen telephone calls, visitors, and incoming correspondence.
 * Research and solve problems in response to customer reported incidents and problems relating to IT issues. Proactively identify opportunities to improve customer service and resolve customer problems; assist with and/or assess problem situations; gather relevant information; identify solutions and/or recommendations; implement corrective actions; and coordinate with internal and external subject matter experts to resolve customer inquiries. Apply knowledge of a wide range of analytical and evaluative methods to analyze data and apply results to problem resolution.

This is a full time, hourly, non-exempt position


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