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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # TDA - IT - Helpdesk Specialist - **Company:** The Eeo - **Location:** Austin, TX, United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Cyber Security, Information Systems, Desktop Computing, Issue Tracking Systems, Network Architecture, Peripherals, Computer Equipment, Information Technology, Servicenow - **Published:** August 23, 2026 - **Apply:** https://www.dice.com/job-detail/5cd8da9c-b732-4878-b57e-4f97d8f6a989 ## About the Role To be considered for the position, applicants must submit a State of Texas Application through CAPPS or WIT experience listed on the application and/or resume must state how each of the following qualifications are met). Associate's degree in an ITrelated degree such as CIS, MIS, CS, CyberSecurity. (One year of work experience related to the essential duties may substitute for one year of college). Two (2) year systems administration experience in a Help Desk/Workstation Support environment. Knowledge/Skills/Abilities Knowledge of troubleshooting common enduser computer problems; Microsoft Windows; building images for computers; and organizational skills. Skill in providing excellent customer service; in the support of computers; the use of applicable programs and systems; and troubleshooting information systems. Ability to operate information technology systems; to troubleshoot and repair equipment; to communicate effectively, orally and in writing; to exercise sound judgment and discretion; and to maintain confidentiality., A criminal conviction records check is required for applicants who are selected for a position. A valid governmentissued driver's license, which is recognized by the Texas Department of Public Safety and in good standing, and an acceptable driving record are required. TDA will verify this information with the Texas Department of Public Safety. Applicants with a driver's license not issued by the State of Texas should obtain and be prepared to provide a copy of their current driving record on or before their first day ## Description WHAT YOU'LL DO: The Helpdesk Specialist will perform complex workstation support in a helpdesk setting, assist with the deployment of new systems and p rovide technical support and assistance to Texas Department of Agriculture (TDA) Food & Nutrition (F&N) employees on telecommunications and computer hardware, software, and network infrastructure. You will work under limited supervision with considerable latitude for the use of initiative and independent judgment. This position is 100% federally funded and will work solely on Food & Nutrition IT assignments and compliance. Essential Job Duties Provide technical support for TDA employees, ensuring that incidents and requests in an ITIL ticketing system such as Remedy or ServiceNow have been appropriately documented and resolved in a timely manner. Set up equipment for employee use, and ensure all hardware, operating system, and appropriate software function properly. Provide customer training in the use of hardware, software, and peripherals. Track and maintain inventory of hardware and software assets. Maintain and install Microsoft Windows workstation images. Ensure systems remain patched and updated. Create and maintain documentation related to Helpdesk support functions such as knowledge base articles. Assist in the development and maintenance of training materials and manuals for customers. Follow all TDA policies and procedures. 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