> Markdown version of [/jobs/ext/2198776-sr-analyst-application-support-engineering](https://www.wearedevelopers.com/jobs/ext/2198776-sr-analyst-application-support-engineering). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr Analyst - Application Support Engineering - **Company:** HSA BANK - **Location:** Milwaukee, WI, United States - **Experience:** Expert - **Salary:** $90,000.0 - $105,000.0 - **Contract:** Permanent contract - **Skills:** Confluence, JIRA, Databases, Disaster Recovery, Internetworking, Microsoft SQL Server, Operational Databases, Windows PowerShell, Scrum Methodology, SQL Stored Procedures, Data Logging, Information Technology, Servicenow - **Published:** August 23, 2026 - **Apply:** https://www.jofdav.com/jobs/59363052-sr-analyst-application-support-engineering ## About the Role The Senior Applications Support Engineering Analyst is in the frontline of our applications/services support in production and stage environments. This role has a passion for problem solving and high customer satisfaction will serve you well in the role. This position will utilize your technical skills and people skills to work as a part of team and own individual tasks to fulfill customers' needs in both production and lower environments., * Solid understanding of current/planned system service levels and disaster recovery procedures. * Proficient in troubleshooting in production environment (i.e. spot errors/exceptions in logging database). * Experience with ServiceNow and production support process. * Moderate knowledge working with MS SQL and stored procedures. * Moderate knowledge working with PowerShell. * Basic knowledge of C# and .NET Core. * Experience with AWS environment. * Familiar with Confluence and Jira. * Excellent communication skills. Education Qualifications * H.S. Diploma or General Education Degree (GED) required * Bachelor's Degree in Arts/Sciences (BA/BS) in related field preferred, * 5-7 years of professional IT experience required * Demonstrated experience with internetworking architectures in a production data center, or supporting a major operating system in a full scale, large volume production environment required * Worked in Agile/scrum team required The estimated salary range for this position is $90,000.00 to $105,000.00. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation. ## Description * Effectively communicate identified issues and root causes to internal stakeholders both within and outside of the department. * Become familiar with the organization's operational processes and how they interact and leverage applications. * Identify issue trends and link them to underlying application bugs, defects, or operational processes, and assist in executing solutions. * Monitor application-related jobs, processes and performance using available tools, logging databases, and the feedback of internal stakeholders. * Contribute as a member of an Agile scrum team, pulling in user stories when new issues arise and providing feedback in grooming sessions. * Work collaboratively within the scrum team, IT department and internal operations teams. * Continually develop knowledge base articles for the internal team when an application-related knowledge gap is identified. * Be available and responsive in the team's on-call rotation in the event of production issues after business hours. ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Next Level Enterprise Architecture: Modular, Flexible, Scalable, Multichannel and AI-Ready?](https://www.wearedevelopers.com/videos/1017-next-level-enterprise-architecture-modular-flexible-scalable-multichannel-and-ai-ready) - [42 x 2 Canvases Later: Two Years, Two Minds, Many Lessons](https://www.wearedevelopers.com/videos/1458-42-x-2-canvases-later-two-years-two-minds-many-lessons) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Designing UX for SRE Agents in High-Stakes Incidents](https://www.wearedevelopers.com/videos/100003-designing-ux-for-sre-agents-in-high-stakes-incidents) - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland) - [Data Analyst Salary Germany](https://www.wearedevelopers.com/magazine/277-data-analyst-salary-germany) - [Data Analyst Salary Austria](https://www.wearedevelopers.com/magazine/275-data-analyst-salary-austria) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023)