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# Desktop Support Associate Analyst

- **Company:** Raymond James Financial, Inc.
- **Location:** St. Petersburg, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, System Configuration, Networking Basics, Productivity Software, Remote Access Technology, Software Engineering, Mobile Os, Computer Equipment
- **Published:** August 23, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3363338234&tx=IT8881TTV&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Ability to communicate information clearly across various formats, ensuring understanding among technical and non-technical audiences
 * Strong analytical thinking, with the ability to identify issues, interpret data, and recommend solutions
 * Effective time and task management, ensuring timely completion of work
 * Ability to quickly learn and apply new technical information
 * Proactive approach to meeting objectives and driving results
 * Strong customer service skills with a focus on building productive relationships and ensuring user satisfaction, * Travel to branch offices (15%<), * Associate's degree and two (2) to three (3) years of experience in a technical helpdesk or technical support environment, or an equivalent combination of education, training, and experience.

## Description

* Install, configure, troubleshoot, and resolve hardware and software issues through phone support, remote access, and occasional on-site visits.
 * Monitor and respond to incidents, service requests, and tasks within the call-tracking system, ensuring all work is thoroughly documented.
 * Communicate technical concepts clearly and effectively to non-technical users.
 * Perform installations of standard corporate software images and assist with system configuration.
 * Adhere to all company and departmental policies related to technology, security, and end-user support.
 * Communicate system issues or disruptions to clients, peers, and management to maintain service quality and reliability.
 * Serve as a subject matter expert by contributing to knowledge base documentation, updating reference materials, and analyzing issue trends.
 * Document product issues, troubleshooting steps, and resolutions for future reference.
 * Conduct advanced hardware diagnostics and initiate warranty repair processes as needed.
 * Participate in testing new hardware, software releases, and system enhancements.
 * Support cross-functional technology projects as assigned.
 * Participate in the on-call rotation and respond promptly to after-hours support needs.

Knowledge Of

 * Advanced troubleshooting and maintenance of computer hardware and software
 * Operating systems (Windows/macOS)
 * Mobile devices and mobile OS environments
 * Networking fundamentals
 * Business and productivity applications
 * Security tools and best practices
 * Financial services applications (preferred), * Work occasional non-standard shifts, including nights, weekends, or assigned on-call rotations


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