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# IT Support Technician - DoD Education

- **Company:** Cadence, Inc.
- **Location:** Barksdale Air Force Base, LA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, CompTIA Network+, Cyber Security, Databases, Desktop Computing, Network Security, Network Architecture, Server Administration, Microsoft SharePoint, Network Server
- **Published:** August 23, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9099959/it-support-technician-dod-education

## About the Role

Requirement Detail
Experience 2-5 years hardware and software application support
Certifications Current CompTIA A+ AND CompTIA Network+ (both mandatory)
Recency Minimum 1 year related professional/volunteer experience within the last 2 years
Platforms Windows Enterprise 10 & 11; Microsoft 365 Office Enterprise; BECO products
Regulatory Demonstrated knowledge of Air Force computer/network security regulations
Technical Standard installation practices for electronic, network, and video surveillance equipment
Domain Working knowledge of foreign language (DLPT) and PME testing environments
Suitability Ability to pass National Agency Check; obtain Contractor Access Card
References Verifiable professional references required
Preferred Qualifications
Prior support to an Air Force Education Center, BTES, or military testing facility
Existing familiarity with AFGSC operations or prior Barksdale AFB base access
Current or prior DoD suitability determination / favorable background investigation on file
SharePoint site administration
IP-based video surveillance system installation and administration
Security+ or higher (not required, but valued)
Veteran or military spouse
Performance Standards

## Description

Cadence Coalition is seeking a single Technical Support Specialist to provide sole-source, on-site IT support to the Base Training and Education Services (BTES) Education Center at Barksdale AFB. The position supports Air Force voluntary off-duty education programs, DLPT/PME testing operations, and DETN satellite distance-learning delivery under AFGSC.

Core Responsibilities

Endpoint & Server Administration

Immediate on-site support for testing computers, workstations, servers, printers, fax machines, satellite receivers, switches, routers, and peripherals
Full lifecycle asset accountability from receipt through disposal using BECO-provided products
Execute annual physical/visual inventory of all assigned systems (no-exception performance threshold)
Program, maintain, and execute the computer refresh schedule on a designated rotating cycle

Network & Infrastructure

Provide network architecture recommendations and implementation support
Develop and maintain facility blueprints for current and planned spaces
Physical installation including cable runs in ceilings, baseboards, and walls from a central location
Monitor, operate, and maintain QOLNET within Education Services facilities to established norms and tolerances

Information Security & Physical Security

Establish and follow procedures for safeguarding all critical data IAW DoD, AF, and AFGSC guidance
Install, operate, and maintain the video surveillance system (server, switches, cameras, software); maintain minimum 45-day recording retention; support legal/A/V records requests
Review building security procedures; change entryway cyber lock combinations at least annually
Instruct BTES personnel on X-07/X-09 secure container lock programming; relocate safes as required
Deliver information security education to Education Center personnel

Systems, Data & Applications

Install, maintain, and upgrade the Education Center primary database; execute safe data migrations
Maintain the BTES SharePoint site and its integration with the AFGSC BTES web presence
Maintain, operate, and schedule the DETN satellite training system
Develop tracking systems and facility diagrams with associated databases for fault and implementation tracking
Train Education Center staff on mission software; support on-base university partners


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