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# Senior Staff Engineer, ServiceNow (ITSM & Scripting)

- **Company:** Nagarro Inc
- **Location:** Sutherlin, OR, United States
- **Experience:** Expert
- **Salary:** $118,000.0 - $180,000.0
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Agile Methodology, Google App Engines, Code Review, Scrum Methodology, Systems Integration, Scripting, Client Side Scripting, SOAPAPI, Information Technology, Restful APIs, Servicenow
- **Published:** August 23, 2026
- **Apply:** https://www.careerjet.com/jobad/us762dc426162cfa0dca2c9b8dad3b88a7

## About the Role

* Experience - 7.5+ years
 * Strong experience in ServiceNow ITSM implementation, customization, and development
 * Hands-on experience with ServiceNow scripting, including Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, Scheduled Jobs, and Notifications
 * Strong ServiceNow development experience using JavaScript and Glide APIs
 * Experience in developing custom scoped applications using App Engine
 * Hands-on experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications
 * Experience developing integrations using REST APIs, SOAP services, Integration Hub, and MID Server
 * Strong understanding of ServiceNow ITSM processes and best practices
 * Experience with Service Portal; exposure to UI Builder will be an added advantage
 * Experience in designing scalable and reusable ServiceNow solutions for enterprise environments
 * Exposure to CSM or other ServiceNow modules is preferred
 * Strong analytical, troubleshooting, and problem-solving skills
 * Excellent communication and stakeholder management skills
 * Ability to mentor junior developers and work in an Agile delivery environment
 * CSA certification along with any two ServiceNow Mainline Certifications is mandatory, Bachelor's or master's degree in computer science, Information Technology, or a related field

## Description

* Design, develop, and implement ServiceNow solutions aligned with business and customer requirements
 * Configure and customize ServiceNow ITSM applications and related platform capabilities
 * Develop custom applications, workflows, Flow Designer flows, and automation solutions
 * Build and maintain integrations using REST APIs, SOAP web services, Integration Hub, and MID Server
 * Implement and maintain ACLs, UI Policies, Client Scripts, Script Includes, Scheduled Jobs, and Notifications
 * Design scalable, reusable, and maintainable ServiceNow components following platform best practices
 * Participate in solution architecture discussions and provide technical recommendations
 * Perform code reviews and ensure adherence to development standards and governance guidelines
 * Mentor and support junior developers to enhance team capabilities
 * Support ServiceNow upgrades and ensure application compatibility across releases
 * Troubleshoot production issues and optimize platform performance and stability
 * Collaborate with business stakeholders, architects, and cross-functional teams to deliver high-quality solutions
 * Participate in Agile ceremonies including sprint planning, estimation, demos, and retrospectives
 * Drive continuous improvements and ensure successful delivery of ServiceNow projects


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