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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist (On Site) - **Company:** Boston Health Care for the Homeless Program - **Location:** Boston, MA, United States - **Experience:** Starter - **Salary:** $52,395.0 - $83,845.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Information Systems, Desktop Computing, Issue Tracking Systems, Internet Protocol, Remote Desktop Services, Connectivity Problems, Peripherals, Computer Equipment, Information Technology, Zendesk - **Published:** August 23, 2026 - **Apply:** https://www.careerjet.com/jobad/us2898c0b2962f58c593f3e431acb2c011 ## About the Role * 1-3 years of experience providing technical support in a multi-user, networked computer environment. * Associate degree in a related field or a relevant technical certification preferred. * An equivalent combination of education, training, and practical experience will also be considered. * Hands-on experience configuring and troubleshooting computer hardware and software. * Strong analytical and problem-solving skills. * Ability to respond effectively to a wide range of end-user hardware, software, connectivity, and operating system needs. * Strong customer service, communication, and interpersonal skills. * Working knowledge of Microsoft Windows operating systems. * Familiarity with current computer technology, IP networks, remote-support tools, and common workplace applications. * Ability to communicate technical information clearly to users with varying levels of technical experience; ability to manage competing priorities and work independently while contributing to a collaborative team. * Willingness to learn new technologies and adapt to changing organizational needs. Compensation and Benefits ## Description Hours: Full-Time, 40 hours per week, Monday - Friday, evening and weekend on-call rotation as needed Union: Yes Union Name: 1199SEIU Patient Facing: No Join the Information Systems team at Boston Health Care for the Homeless Program (BHCHP) and use your technical skills to support a mission that matters. The Technical Support Specialist (TSS)helps ensure that BHCHP staff have reliable access to the technology they need to deliver high-quality care to individuals and families experiencing homelessness. In this hands-on role, the TSS will troubleshoot technical issues, prepare and deploy equipment, support users remotely and in person, and help maintain technology across multiple BHCHP locations. The TSS will be part of a collaborative Help Desk team that values excellent customer service, creative problem-solving, and continuous learning. This is an excellent opportunity for a technology professional who enjoys helping others and wants their work to make a meaningful difference. Responsibilities: * Provide friendly, responsive technical support to staff by phone, remote desktop, and in person. * Troubleshoot computer hardware, software, printing, mobile device, IP phone, and network connectivity issues; configure and prepare computers, mobile devices, and other technology for deployment; install operating systems, applications, software updates, and upgrades; install and connect computers, printers, peripherals, and other devices to the network. * Review, prioritize, document, and resolve requests submitted through the support ticketing system (Zendesk). * Coordinate the relocation of computers and related equipment between workspaces and BHCHP sites. * Maintain and implement standardized hardware and software configurations; maintain accurate equipment and asset records in the asset-tracking system. * Assist with network and email account administration under the supervision of the Support Manager. * Collaborate with other members of the Information Systems team to implement new technologies, systems, and solutions; help identify opportunities to improve the user experience and the delivery of technical support. * Participate in an evening and weekend on-call rotation, generally one week every six to eight weeks. * Perform other duties as assigned., Vaisala is a global technology leader and expert in weather, environmental, and industrial measurements and our solutions enable customers to find answers, remove doubt, and make s… + 1 month ago ## Related Videos - [Bringing digital education to refugee and host communities in remote regions of Africa](https://www.wearedevelopers.com/videos/644-bringing-digital-education-to-refugee-and-host-communities-in-remote-regions-of-africa) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)