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# Network Patch Management Analyst

- **Company:** HCL America Inc.
- **Location:** Jacksonville, FL, United States
- **Contract:** Permanent contract
- **Skills:** Cisco IOS, CompTIA Network+, Firmware, Networking Hardware, IP Addressing, OSI Models, Junos, Networking Basics, Network Monitoring, Routing, Trivial File Transfer Protocols, Virtual Local Area Networks, Wireless Networks, Firewalls (Computer Science), Juniper, SolarWinds (Software), Patch Management, Cisco, Servicenow
- **Published:** August 23, 2026
- **Apply:** https://www.dice.com/job-detail/4b87080b-3381-47d0-859d-cefdfa169b4e

## About the Role

* Basic understanding of networking fundamentals: OSI model, IP addressing, VLANs, routing basics.
 * Familiarity with Cisco IOS CLI commands (show version, copy commands, reload).
 * Awareness of device backup processes (TFTP/SCP configuration backups).
 * Basic knowledge of network management systems (SolarWinds, Cisco Works, or similar).
 * Ability to follow detailed step-by-step patching runbooks.
 * Understanding of ITSM change management and maintenance window concepts.

SOFT SKILLS & COMPETENCIES

 * Accurate and methodical capable of following change procedures without deviation.
 * Clear communication for co-ordinating maintenance windows with NOC and application teams.
 * Comfortable working in shift / on-call environments including nights and weekends.
 * Escalates promptly and accurately when issues arise.

PREFERRED CERTIFICATIONS

 * Cisco Certified Network Associate (CCNA)
 * CompTIA Network+
 * ITIL 4 Foundation

## Description

The L1 Network Patch Management Analyst supports the scheduling, co-ordination, and tracking of firmware and software updates across network devices (routers, switches, firewalls, and wireless infrastructure). The role focuses on executing pre-approved change tasks, performing health verification, and maintaining accurate patch records, under the direction of L2 engineers., * Co-ordinate and track network device firmware/software patching activities (Cisco IOS/IOS-XE, Juniper JunOS, Aruba, Palo Alto) as per approved change records.

 * Perform pre-patch tasks: verify device backups, confirm maintenance window communications, and validate access.
 * Execute standard patching steps (image upload, verify MD5/SHA hash, schedule reload) under L2 supervision.
 * Monitor device health post-patching: verify interface states, routing table, and connectivity.
 * Log patch activity and outcomes in ITSM tickets (ServiceNow / Remedy).
 * Maintain network device firmware inventory and flag devices with outdated or end-of-support software.
 * Communicate maintenance windows to impacted stakeholders and NOC teams.
 * Escalate unexpected device failures, routing disruptions, or patching errors to L2 immediately.
 * Assist in generating weekly patch compliance reports for the network estate.


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