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# Desktop Support Technician -- 16920

- **Company:** Seneca Resources
- **Location:** Vienna, VA, United States
- **Salary:** $41,600.0 - $47,840.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Cyber Security, Domain Name System (DNS), Issue Tracking Systems, IP Addressing, Virtual Private Networks (VPN), Networking Basics, Citrix Systems, Password Management, Phishing, Remote Service Software, VPN Clients, Enterprise Software Applications, Cyberark, Office365, Software Troubleshooting, Servicenow
- **Published:** May 15, 2026
- **Apply:** https://public-rest40.bullhornstaffing.com/rest-services/R0SYP/query/JobBoardPost?where=id=46972&fields=id,title,publishedCategory(id,name),address(city,state),employmentType,dateLastPublished,publicDescription,isOpen,isPublic,isDeleted

## About the Role

* 1-5 years of experience in IT support, help desk, desktop support, or service desk environments
 * Strong troubleshooting experience with Microsoft Windows 11
 * Experience supporting Microsoft 365 applications including Outlook, Teams, and OneDrive
 * Familiarity with networking fundamentals including IP addressing and DNS
 * Basic understanding of cybersecurity concepts including MFA and phishing awareness
 * Experience using ServiceNow or similar ticket management systems
 * Strong verbal and written communication skills
 * Excellent customer service and interpersonal skills
 * Ability to work collaboratively within a technical support team
 * Strong attention to detail and ability to follow established processes, * CompTIA A+ Certification
 * Microsoft 365 Fundamentals Certification
 * Experience with ConnectWise Remote Support
 * Experience with CyberArk Workforce Password Management
 * Experience troubleshooting Citrix VDI environments
 * Exposure to enterprise remote support tools and endpoint management technologies

## Description

We are seeking a motivated and customer-focused IT Support / Service Desk Analyst to join a fast-paced enterprise technology support team. This role is ideal for an early-career IT professional with strong troubleshooting skills, a passion for customer service, and experience supporting Microsoft environments.

The ideal candidate will provide technical support for hardware, software, networking, and end-user systems while delivering a high-quality support experience. This opportunity offers hands-on exposure to enterprise technologies including Microsoft 365, Windows 11, VPN support, cybersecurity best practices, and ticketing systems., * Provide Tier 1/Tier 2 technical support for end users in a high-volume enterprise environment

 * Troubleshoot and resolve hardware, software, VPN, and connectivity issues
 * Support Microsoft Windows 11 environments and Microsoft 365 applications including Outlook, Teams, and OneDrive
 * Diagnose and resolve issues related to Palo Alto GlobalProtect VPN client connectivity
 * Respond to incidents and service requests using ServiceNow or similar ITSM ticketing platforms
 * Assist users with password management, MFA, account access, and basic cybersecurity-related issues
 * Document troubleshooting steps, resolutions, and technical updates accurately within ticketing systems
 * Escalate complex technical issues to appropriate support teams when necessary
 * Follow standard operating procedures and contribute to continuous service improvement initiatives
 * Deliver exceptional customer service while managing multiple priorities in a fast-paced environment


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