> Markdown version of [/jobs/ext/2200347-desktop-administrator-l2](https://www.wearedevelopers.com/jobs/ext/2200347-desktop-administrator-l2). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # DESKTOP ADMINISTRATOR L2 - **Company:** Wipro Limited - **Location:** Norfolk, VA, United States - **Experience:** Starter - **Salary:** $37,500.0 - $83,600.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, BASIC (Programming Language), Business Software, Collaborative Software, Databases, Desktop Computing, Virtual Private Networks (VPN), Knowledge Management, Peripherals, Laptops, Servicenow, Unified Endpoint Management - **Published:** August 23, 2026 - **Apply:** https://www.careerjet.com/job/us940f0ff176939a101f9878101406d88e/eaa ## About the Role 1. Hands-on experience providing walk-in Tech Bar support for desktops, laptops, peripherals, accessories, and standard applications. 2. Strong customer communication skills with the ability to explain technical issues clearly and professionally to end users. 3. Good troubleshooting and problem-solving skills with the ability to work well with diverse users, teams, and resolver groups. 4. Experience supporting Windows 11, Microsoft 365, Teams, VPN, printers, mobile devices, and basic Mac OS issues. 5. Knowledge of incidents, service request, and knowledge management processes using ServiceNow or similar ticketing tools. 6. Ability to prioritize walk-in requests, manage queue volume, follow defined processes, and meet SLA expectations. 7. Ability to lift at least 50 lbs. and handle device movement, setup, and Tech Bar stock support. Client Environment : Windows 11, Microsoft 365, Teams, ServiceNow, Dell laptops/desktops, printers, mobile devices, basic Mac OS support Mandatory Skills: Desktop Support . Experience: 1-3 Years . ## Description We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser's local storage. This includes cookies necessary for the website's operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website's performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Modify Cookie Preferences Accept All Cookies Search Jobs, Provide high-quality Tech Bar and walk-in support services for end users, including: 1. Provide front-line Tech Bar support for walk-in users, including issue intake, troubleshooting, resolution, and escalation when required. 2. Troubleshoot laptops, desktops, peripherals, mobile devices, printers, collaboration tools, and standard business applications. 3. Support new hire onboarding, device setup, user profile configuration, software installation, and basic hardware replacement. 4. Perform Windows 11 imaging, workstation provisioning, device refresh support, and endpoint configuration as per customer standards. 5. Ensure all Tech Bar activities follow security, compliance, privacy, and customer process requirements. 6. Maintain accurate asset records for device issuance, returns, swaps, accessories, loaner devices, and depot stock coordination. 7. Create, update, and manage ServiceNow tickets with clear work notes, accurate categorization, timely follow-ups, and SLA adherence. 8. Provide professional, customer-focused support at the Tech Bar and coordinate with resolver teams, vendors, and field services as needed. 9. Maintain onsite availability during Tech Bar operating hours and support nearby office locations or extended coverage as required. ## Related Videos - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Top Must-Visit Developer Conferences in the US in 2026](https://www.wearedevelopers.com/magazine/679-top-must-visit-developer-conferences-in-the-us-in-2026) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)