> Markdown version of [/jobs/ext/2201992-tech-suppt-specialist-ii](https://www.wearedevelopers.com/jobs/ext/2201992-tech-suppt-specialist-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tech Suppt Specialist II - **Company:** Konica Minolta Business Solutions U.S.A., Inc. - **Location:** Ramsey, NJ, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Adobe Creative Cloud, Macintosh Computers, Unix, Novell NetWare, Issue Tracking Systems, Microsoft Publisher, TCP/IP, USB - **Published:** August 23, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18050220?backUrl=%2Fcareer%2F18050220%2FTech-Suppt-Specialist-Ii-New-Jersey-Ramsey ## About the Role * Familiar with document creation applications including MS Publisher and Adobe CS for troubleshooting * Must be proficient on color issues as well as on Fiery and KM Empron controllers * Must have a good understanding of the main applications utilized with our Work Group products such as the Adobe product suite and understand protocols and topologies such as TCP/IP, Ethertalk, Netware, Wireless and USB * Apply technical knowledge to diagnose problems, referencing our Knowledge Base, service manuals, bulletins, schematics, repair tools and test equipment as well as other technical assets to provide hardware/software technical support and problem resolution over the phone/web for Konica Minolta Workgroup, Production Print/Industrial Print and solutions in a high-volume technical support center environment. * Will document each call providing detailed notes on the reported issues and troubleshooting recommendation and progress in our ticketing system to provide proper reporting and auditing * Good verbal and written communications skills along with the ability to maintain a professional attitude throughout all internal and external interactions * Very organized and detail oriented, with a high degree of accuracy and follow-up * Manage time effectively working on one or more concurrent projects * Must be able to travel on occasion for training or support purposes * The Contact Support Center is open 8:00AM to 8:00 PM, so the candidate must be flexible to work various shifts throughout the week, * Schedule adherence score of 85% or Higher (Internal candidates) * Solution Goal maintained for 6 months (Internal candidates) * 2 Knowledge Base Solutions created for a minimum of 6 months (Internal candidates) * Call Score Card of 85% total score for minimum of 3 months (Internal candidates) * Outward Associates completed (Internal candidates) * Outward Expert (Preferred) (Internal candidates) * Classroom Workgroup, Print Production and Solutions training (Internal candidates) * Ability to use appropriate technology for the position (including Laptop, phone, IoT Devices) * Technical understanding and comfort with electricity, electrical wiring, electronics including tools * Strong mathematical, analytical, communication, and organization skills * Self-motivated and must excel in a minimally managed position * Bachelors degree preferred * 3+ years of work experience in a technical capacity, preferably in the printer industry (preferred) * A+/N+ Certification Completed (preferred) ## Description Konica Minolta Business Solutions $" href="https://urldefense.com/v3/__https:/www.facebook.com/KonicaMinoltaUS__;!!ODlcQD-s_yo!XzsIV4eMIRq-3x7IHHImd_SxeS2s-0-qY6kzbmGEF0YDjo1ryAiBkTOSYA1FFcksHQ531zUS8fS9HXx4uo_0v36MvA0-GLTT1mUw7mmQkA$" target="_blank" rel="noopener noreferrer" data-linkin United States, New Jersey, Ramsey Aug 22, 2026 Overview The Technical Support Specialist II position will be responsible for providing technical expertise on Printer, Workgroup, Print Production/Industry Print and solutions calls. The Specialist will utilize electronics and mechanical aptitude to identify issues and support the customers to a resolution. The Technical Support Specialist II will work closely with team members to support all callers. Must be proficient with copy process, solutions and color technologies., * In depth understanding of the complete line of Konica Minolta workgroup products along with the various host environments and operating systems which include Windows, Mac, and UNIX ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [WeAreDevelopers LIVE - Node and Package Security](https://www.wearedevelopers.com/videos/2138-wearedevelopers-live-node-and-package-security) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Project Fugu: Extending the web](https://www.wearedevelopers.com/videos/832-project-fugu-extending-the-web) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)