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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Premier Truck Rental - **Location:** Fort Worth, TX, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Software Applications, Information Systems, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Network Troubleshooting, Network Connections, Network Administration, Server Administration, Software Configuration Management, Software Engineering, TCP/IP, Transmission Control Protocol (TCP), Peripherals, Guidewire PolicyCenter, Computer Equipment, Information Technology, Laptops, Hardware Infrastructure, Servicenow, ManageEngine, User Accounts - **Published:** August 23, 2026 - **Apply:** https://www.careerbuilder.com/job-details/it-support-technician-fort-worth-tx--78bc0da8-c1c7-4c13-881b-8889b43831aa ## About the Role * Associate degree or higher in Information Technology, Computer Science, or related field preferred or equivalent experience. * 1-3 years of experience in a technical support or help desk role. * Previous experience with ticketing systems (i.e., ServiceNow, Fresh Service, or ManageEngine) * Ability to work independently, manage time effectively, and prioritize tasks. * Strong understanding of computer systems, mobile devices, and other tech products. * Proficiency with Windows and/or Mac OS, as well as common software applications and troubleshooting processes. * Familiarity with network troubleshooting (e.g., TCP/IP, DNS, DHCP). * Excellent communication and customer service skills. * Strong problem-solving skills and attention to detail. NICE TO HAVE * CompTIA A+, Network+, or equivalent certifications., Benchmarking, Best Practices, Car Rentals, Communication Skills, Computer Hardware, Computer Science, Computer Systems, Construction, Customer Relations, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop PC, Detail Oriented, Employee Benefits, Entrepreneurship, Establish Priorities, Fitness, Hardware Components, Hardware Upgrades, Health Plan, Healthcare, Help Desk, High Tech Industry, Identify Issues, Information Technology & Information Systems, Laptop PC, Mac Operating System, Microsoft Windows Operating System, Mobile Devices, Network Administration/Management, Network Connectivity, Peripheral Hardware, Printers, Problem Solving Skills, Psychiatry and Mental Health, Record Keeping, ServiceNow, Software Administration, Software Configuration Management, Software Upgrades, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Building, Technical Support, Time Management, Training/Teaching, User Account Administration, Vendor/Supplier Planning ## Description The IT Support Technician will be responsible for providing technical assistance with computer systems, hardware, software, and network issues. This role requires a strong problem-solving mindset and excellent communication skills to assist users both remotely and on-site. The ideal candidate is passionate about technology and eager to help others navigate technical challenges., * Serve as the first point of contact for end-users seeking technical assistance over the phone, email, or in person. * Diagnose and resolve technical hardware and software issues on desktops, laptops, printers, and other peripherals. * Install, configure, and upgrade software and hardware components as needed. * Perform troubleshooting to identify network and connectivity issues, escalating when necessary. * Document all issues and solutions in the ticketing system to maintain accurate records of technical support activities. * Guide users on best practices for IT system usage and security. * Set up and configure new user accounts, hardware, and software as per company standards. * Support the IT team in maintaining, analyzing, and improving internal systems. * Stay up to date with industry developments and recommend upgrades or improvements. * Collaborate with other IT staff to ensure all IT functions operate smoothly and efficiently. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)