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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Systems Service Coordinator - **Company:** In Flight, Inc - **Location:** Poughkeepsie, NY, United States - **Salary:** $39,520.0 - $43,680.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Information Systems, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Information Technology Operations, Virtual Private Networks (VPN), Local Area Networks, Microsoft Office, Networking Basics, Software Engineering, TCP/IP, Wi-Fi Technology, Enterprise Software Applications, Peripherals, Information Technology, Laptops, Hardware Infrastructure - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=90bde9a341a8e682 ## About the Role Do you have experience in Windows?, * At least 1 year of experience working as technical support * Must have or be able to obtain A+ Certification * Strong knowledge of Windows OS, basic networking, and hardware troubleshooting. * Experience with Active Directory, Office 365, and common enterprise applications. * Ability to diagnose and repair desktops, laptops, and peripherals. * Basic understanding of networking concepts (TCP/IP, DHCP, DNS). * Strong communication and customer service skills. * Ability to work independently and manage field visits. Core Competencies: * Excellent Verbal/Written Communication Skills * Organizational and Research Skills * Client interaction * Presentation Skills * Problem Solving ## Description Scope of work: The IT Systems Service Coordinator is responsible for providing on-site technical support, troubleshooting hardware/software issues, installing and configuring equipment, and ensuring smooth IT operations across assigned locations. The role requires strong customer service skills, technical expertise, and the ability to work independently. The position is located in Red Hook. Monday- Friday 8am-4pm but travels to In Flight locations as needed., * Provide on-site technical support for desktops, laptops, printers, mobile devices, and other IT equipment. * Install, configure, and upgrade operating systems, applications, and hardware components. * Perform routine maintenance, patching, and system updates. * Support end users with connectivity issues (Wi-Fi, LAN, VPN, etc.). * Set up new user workstations, peripherals, and accessories. * Provide support during office moves, new setups, or tech refresh projects. * Escalate complex technical issues to senior team members as required. * Ensure compliance with IT policies, security guidelines, and operational standards. * Document troubleshooting steps, resolutions, and support activities., The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. While performing the duties of this position, the employee is regularly required to stand, walk. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch and crawl. The employee must be able to lift up to 20lbs. CONDITIONS OF EMPLOYMENT Conditions of Employment: The employee agrees to comply with the Corporate Compliance Policy and all laws, rules, regulations and standards of conduct relating to the position. All staff must pass all NYS Justice Center Background Check Requirements, and Physical. In addition, the employee has a duty to report any suspected violations of the law (including any motor vehicle infractions) to the Human Resources Director. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)