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# HVAC Service Technical Consultant

- **Company:** Johnstone Supply
- **Location:** Lancaster, CA, United States
- **Experience:** Experienced
- **Salary:** $70,400.0 - $80,000.0
- **Contract:** Franchise
- **Skills:** Microsoft Office, Software Troubleshooting
- **Published:** May 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3902ed38f8c589ad

## About the Role

Do you have a valid Driver's License license?, Do you have experience in Technical support?, Positivity- Positivity breeds success; make the best of every situation.

Pride at work- Always do your best; stay motivated to learn for yourself and for the company.

Be humbly confident- Have enough confidence to teach one another, while remaining sufficiently humble to learn., * (2 years) related technical consulting experience.

 * (5 years) Experience in the installation and service of HVAC/R equipment.
 * Strong knowledge and experience in the installation and service of HVAC/R equipment.
 * Excellent verbal and written communication skills.
 * Strong customer service skills.
 * Strong analytical and troubleshooting skills.
 * Ability to handle and prioritize multiple technical requests.
 * Proficient in Microsoft Office Suite.
 * Must have a driver's license, clean driving record, and reliable transportation.

## Description

The Service Technical Consultant possesses a unique skill set. These include: proficiency in the technical, application, diagnostic and installation aspects of the HVAC/R business as well as the strong communication and presentation skills to provide training meetings and as a liaison between Johnstone Supply, Equipment Manufacturers, HVAC/R Contractors and Homeowners and Building Owners.
The STC position is a Full-Time position, operating within the Sales Department. The position does require local travel with-in the greater Los Angeles metro region.

Roles and Responsibilities include, but are not limited to:

 * Solicit new business and local travel for outside sales calls and job walks.
 * Residential and Commercial HVAC Dealer Support
 * Generate bids for projects
 * HVAC Dealer Acquisition Support
 * Maintain relationships with customers by providing fast and accurate service
 * Customer and Employee Technical and Product Training in Johnstone Branches and Customer Locations
 * Job Site Equipment Troubleshooting
 * Handle a high volume of incoming calls, emails, and other communications from existing and prospective customers with courtesy and enthusiasm.
 * Maintain close communication and follow-up with store managers, territory managers, and management.
 * Work with vendors to address concerns and solve contractor customer issues.
 * Provide technical support to Contractor customers on a wide range of HVAC products sold by Johnstone Supply.


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