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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Specialist II - **Company:** Robert Half - **Location:** Richmond, United States - **Experience:** Expert - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Software Applications, Cloud Computing, Collaborative Software, Dynamic Host Configuration Protocol, Desktop Computing, Microsoft Desktop Optimization Pack, Domain Name System (DNS), Desktop Environments, Network Connections, Windows PowerShell, Remote Access Technology, TCP/IP, Software Vulnerability Management, Connectivity Problems, Software Troubleshooting, Peripherals, Information Technology, Laptops - **Published:** August 23, 2026 - **Apply:** https://www.dice.com/job-detail/efbaa252-c4c2-4fd2-a36d-4526c4898b62 ## About the Role * Associate's or Bachelor's degree in Information Technology or related field, or equivalent experience. * 5+ years of experience supporting Windows-based desktop environments. * Strong knowledge of: * Microsoft Windows * Microsoft 365 * Active Directory and Entra ID * TCP/IP, DNS, DHCP, and VPN technologies * Endpoint management and device deployment tools * Hardware and software troubleshooting * Experience supporting printers, peripherals, and collaboration tools. * Excellent problem-solving, communication, and customer service skills. * Ability to manage multiple priorities in a fast-paced environment. Preferred Qualifications * CompTIA A+ or similar industry certifications. * Microsoft desktop, endpoint management, or cloud certifications. * Experience with PowerShell scripting and automation. * Exposure to ITSM platforms, endpoint security tools, and asset management systems., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. ## Description We are seeking a Desktop Support Specialist II to provide advanced technical support for end-user computing environments. This role supports desktops, laptops, printers, collaboration technologies, software applications, and network connectivity. The ideal candidate will have strong troubleshooting skills, experience with endpoint management tools, and a customer-focused approach to IT support., Technical Support * Troubleshoot and resolve hardware, software, operating system, printer, and network connectivity issues. * Provide onsite and remote support for end users and business operations. * Deploy, configure, maintain, and replace desktops, laptops, peripherals, and software applications. * Manage endpoint devices using enterprise endpoint management tools. * Perform patching, security updates, vulnerability remediation, and system maintenance. * Support meeting room, audiovisual, and collaboration technologies. * Assist with technology rollouts, upgrades, migrations, and deployments. * Document incidents, service requests, troubleshooting steps, and technical solutions. * Collaborate with infrastructure, security, and engineering teams to resolve complex issues. * Analyze recurring issues and recommend long-term solutions and process improvements. Operations & Service Delivery * Manage and prioritize incidents and service requests to meet service level expectations. * Maintain hardware and software inventories and assist with asset lifecycle management. * Support enterprise technology projects and operational initiatives. * Contribute to knowledge sharing, team training, and documentation efforts. * Participate in on-call and after-hours support as needed. ## Related Videos - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)