> Markdown version of [/jobs/ext/2203268-hr-people-operations-decision-makers-itsm-esm-research](https://www.wearedevelopers.com/jobs/ext/2203268-hr-people-operations-decision-makers-itsm-esm-research). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # HR & People Operations - Decision Makers - ITSM/ESM Research - **Company:** Prolific, Inc - **Location:** Chicago, IL, United States (Remote available) - **Contract:** Permanent contract - **Skills:** Microsoft Excel, JIRA, SuccessFactors, Automated Data Processing (ADP), HR Software, Oracle HCM, Workday, Servicenow - **Published:** August 23, 2026 - **Apply:** https://www.careerbuilder.com/job-details/hr-people-operations-decision-makers-itsm-esm-research-us-chicago-il--372334a9-14f2-4eb8-aa16-b09ddb9507f5 ## About the Role * Professional Experience:Director-level or above experience in HR, People Operations, or a related function * Domain Knowledge: deep background in one or more areas such as HR Operations, People Operations, Employee Relations * ITSM/ESM Experience: current or recent hands-on use of an ITSM or ESM platform such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks * Decision-Making: experience as a decision maker or key stakeholder for ITSM/ESM platform selection, implementation, or management * Analytical Thinking: the ability to draw on complex People Ops workflows and ticketing experience to answer research questions and provide clear, nuanced expert insight. * Communication: exceptional written communication skills and a high level of attention to detail when responding to questions on HR policy, compliance, or service management topics. * A PayPal account to receive payment from our clients, * ITSM/ESM Platforms: direct experience with tools such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks is required. * HRIS Platforms: familiarity with systems like Workday, SAP SuccessFactors, ADP, or Oracle HCM is desirable. * Productivity & Analysis: familiarity with Excel/Google Sheets for workforce analytics and Notion/Jira for asynchronous collaboration. ## Description We're looking for HR and People Operations leaders with hands-on experience selecting and using ITSM or ESM platforms to join our Expert Network as subject matter experts. If you have the necessary experience, we'll send you a quick 10- to 15-minute test to assess your skills and suitability for our research tasks. If successful, you'll be invited to join Prolific as a participant, where you'll get paid to share your expertise with researchers and organisations who need real-world People Ops insight., * Answering Research Questions: share your expert perspective on topics such as internal ticketing workflows, employee service requests, HR policy, and people operations processes. * Scenario Review: apply your real-world experience to assess and respond to HR and People Ops scenarios, such as employee onboarding requests, ticket triage, leave administration, and internal helpdesk workflows. * Surveys & Interviews: participate in structured surveys or interviews where your domain expertise informs research into service management practices and HR operations. * Product & Process Feedback: provide informed feedback on tools, workflows, and processes related to ITSM/ESM platforms in HR and People Ops contexts. * Framework Input: contribute subject matter expertise to help research teams better understand how HR and People Ops functions use and evaluate service management platforms. ## Related Videos - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Would You Buy Your Own HR? A Product Mindset for People Leaders](https://www.wearedevelopers.com/videos/1874-would-you-buy-your-own-hr-a-product-mindset-for-people-leaders) - [WeAreDevelopers LIVE - How DevRel Makes Tech More Human](https://www.wearedevelopers.com/videos/2149-wearedevelopers-live-how-devrel-makes-tech-more-human) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Top HR Tech Conferences in 2024](https://www.wearedevelopers.com/magazine/303-top-hr-tech-conferences-in-2024) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs)