> Markdown version of [/jobs/ext/2203275-head-of-it-organization](https://www.wearedevelopers.com/jobs/ext/2203275-head-of-it-organization). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Head of IT Organization - **Company:** Baseten, Inc - **Location:** San Francisco, CA, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Software as a Service, Cloud Computing, Cloud Engineering, Cyber Security, Information Systems, Data Security, Programming Tools, Human Resources Information System (HRIS), Identity and Access Management, IT Management, Machine Learning, Zero Trust Network Access, Single Sign-On, Technical Data Management Systems, AI Infrastructure, Software Licensing, Okta, Information Technology, Casper Suite, Data Management, Gsuite, Hardware Infrastructure - **Published:** August 23, 2026 - **Apply:** https://www.careerbuilder.com/job-details/head-of-it-san-francisco-ca--951bbc8e-3851-444f-9a44-a67582649d85 ## About the Role * Experience: 5+ years of overall IT leadership experience, ideally accompanied by 2+ years of experience as a Head of IT or IT Director at an internet company, scaling developer-focused SaaS or AI infrastructure startups through rapid growth (e.g., 100 to 500+ employees). * Modern Cloud-Native Stack Mastery: Deep, hands-on expertise with Zero Trust Network Access (ZTNA), IAM/SSO (Okta, Google Workspace), MDM (Kandji, Jamf), and HRIS integrations (Rippling). * Vendor & Financial Discipline: A proven track record of successful vendor negotiations, complex hardware logistics, software license consolidation, and strict IT budget ownership. * AI-First Mindset: Proactive and forward-thinking approach to leveraging modern AI tooling and automation to eliminate operational friction, rather than relying on manual headcount expansion. * Process Engineering: Demonstrated ability to build enterprise-ready processes from the ground up, establish performance metrics, and drive continuous improvement in a fast-paced environment., Artificial Intelligence (AI), Automation, Budgeting, Cloud Computing, Continuous Improvement, Corporate Identity, Corporate Policies, Customer Satisfaction, HRIS/HRMS, Help Desk, Identity Data Management, Incident Response, Information Technology & Information Systems, Information/Data Security (InfoSec), Knowledge Base, Leadership, Legal, Logistics, Logistics Management, Machine Learning, Machine Tool, Manufacturing Data Management, Mentoring, Metrics, Negotiation Skills, On Call, Onboarding, Performance Metrics, Process Engineering, Process Improvement, Product Shipments, Programming Tools, Purchasing/Procurement, Service Level Agreement (SLA), Single Sign-On (SSO), Software Licenses, Software as a Service (SaaS), Startup, Supplier Optimization, Team Lead/Manager, Team Player, Technical Leadership, Vendor/Supplier Selection, Writing Skills ## Description As the Head of IT at Baseten, you will build, scale, and secure our internal technology function to support our rapid growth. Reporting to our Chief Information Security Officer, you will lead and mentor a team of 5+ IT engineers, leading the charge to transition Baseten from startup-era IT to a highly automated, enterprise-ready IT organization. You will take full ownership of corporate IT infrastructure, Helpdesk operations, corporate identity management, device lifecycles, and vendor procurement. As we scale to support the world's most dynamic AI companies, you will ensure our internal systems scale seamlessly with our headcount, providing a secure, frictionless, and world-class technology experience for all Baseten employees., * Team Leadership: Manage, mentor, and grow a team of IT engineers, fostering a high-performance culture focused on technical excellence and end-user satisfaction. * Helpdesk Operational Excellence: Build a fast-response support function by establishing clear response SLAs, tracking employee satisfaction metrics, and formalizing on-call and incident response processes. * Zero-Touch Automation: Architect and implement automated employee onboarding, offboarding, and role-based access changes through deep integrations across HRIS, MDM, and IAM systems. * SaaS Management & Procurement: Establish comprehensive SaaS management processes to eliminate shadow IT, automate access workflows, optimize vendor spend per employee, and build visibility into corporate tools and budgets. * AI-Enabled Workflows: Spearhead the deployment of internal AI tools and automated IT agents-powered by Baseten models-to resolve routine tickets, maintain knowledge bases, and significantly boost internal productivity. * Infrastructure & Hardware Ownership: Manage hardware logistics, global device lifecycles, software license consolidation, and the overarching corporate IT budget. ## Related Videos - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Inside Bitpanda's Tech Stack: Scaling a European Fintech Leader - Markus Dorner](https://www.wearedevelopers.com/videos/1979-inside-bitpanda-s-tech-stack-scaling-a-european-fintech-leader-markus-dorner) - [The AI-Native Engineering Org: What’s Real, What’s Hype, What’s Next](https://www.wearedevelopers.com/videos/100004-the-ai-native-engineering-org-what-s-real-what-s-hype-what-s-next) ## Related Articles - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Stephan Gillich - Bringing AI Everywhere](https://www.wearedevelopers.com/magazine/489-stephan-gillich-bringing-ai-everywhere) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Dev Digest 137 - AI'm not sure about this](https://www.wearedevelopers.com/magazine/485-dev-digest-137-ai-m-not-sure-about-this)