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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # GNOC Functional Lead - Expert (Government) - **Company:** AT&T Inc. - **Location:** McLean, VA, United States - **Experience:** Expert - **Salary:** $98,100.0 - $208,598.0 - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Monitoring of Systems, Network Monitoring, Computer Network Operations, Cyber Warfare, Cisco - **Published:** August 23, 2026 - **Apply:** https://www.disabledperson.com/jobs/74412764-gnoc-functional-lead-expert-government ## About the Role * Candidate must have a total of 12 years of applicable experience supporting network operations, enterprise IT operations, telecommunications operations, service delivery, or mission operations environments. Experience may be a combination of degree and work history. * Demonstrated experience leading technical operations personnel in a 24x7x365 network operations, service desk, enterprise monitoring, or mission support environment. * Experience managing personnel responsibilities such as performance appraisals, employee counseling, scheduling, shift coverage, training, mentoring, and after-hours support coordination. * Experience tracking and reporting SLA performance, ticket metrics, operational performance, service delivery trends, and customer-impacting issues. * Demonstrated ability to engage directly with government customers, program leadership, technical teams, and cross-functional stakeholders. * Strong written and verbal communication skills, including the ability to brief operational status, explain technical issues, and communicate performance trends to leadership and customer stakeholders. * Working knowledge of ITIL-based service management practices. * Current PMP certification preferred. * Required clearance: TS/SCI with Full Scope Polygraph, or contract-required equivalent. Desired Qualifications: * Experience leading a team of 25 or more personnel in a government network operations, service desk, enterprise operations, or mission operations environment. * Experience supporting classified government customer environments and coordinating operational priorities across multiple technical and functional teams. * Demonstrated experience improving ticket performance, SLA attainment, operational reporting, escalation management, and service delivery processes. * Experience conducting root cause analysis, corrective action tracking, operational trend analysis, and continuous service improvement. * Experience supporting customer meetings, operational reviews, readiness assessments, outage reviews, and executive-level status reporting. * Familiarity with LAN, WAN, transport, voice, video, collaboration, monitoring, service desk, cyber operations, and enterprise infrastructure support activities. * ITIL certification desired. * Cisco, network operations, service management, or related technical certifications desired. ## Description This position requires office presence of a minimum of 5 days per week and is only located at customer's site., * Acts as the Global Network Operations Center (GNOC) Team Lead responsible for managing approximately 40 personnel supporting a 24x7x365 enterprise network operations mission. * Provides day-to-day leadership for Tier I and Tier II operations personnel supporting network monitoring, service desk operations, incident response, escalation, service restoration, and operational reporting. * Manages all aspects of assigned staff leadership, including performance appraisals, employee counseling, shift scheduling, coverage planning, training, mentoring, and after-hours work coordination. * Tracks and reports SLA performance, ticket metrics, operational trends, workload distribution, aging tickets, recurring issues, and service delivery performance. * Coordinates operational activities with customer representatives, program leadership, engineering, cyber operations, provisioning, field support, and other functional teams. * Serves as a customer-facing operational lead for status updates, issue resolution, escalation support, operational reporting, and customer engagement activities. * Leads response coordination for high-priority incidents, outages, service degradations, maintenance windows, and other mission-impacting operational events. * Drives process improvement, root cause analysis, corrective action tracking, and continuous service improvement across the GNOC environment. * Ensures team compliance with customer requirements, program procedures, security requirements, escalation protocols, service management processes, and contractual performance expectations. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [YOLO Developer Workflows with a Coding Agent in a Box](https://www.wearedevelopers.com/videos/100350-yolo-developer-workflows-with-a-coding-agent-in-a-box) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Physical AI for the Next Wave of Industrial Digitalisation](https://www.wearedevelopers.com/videos/100039-physical-ai-for-the-next-wave-of-industrial-digitalisation) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)