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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # System Support Specialist 1 - **Company:** BD - **Location:** Sparks, NV, United States - **Salary:** $66,700.0 - $106,700.0 - **Contract:** Internship / Graduate position - **Skills:** Data Analysis, Systems Engineering, Imaging Technology, Software Engineering, Data Analytics, Performance Monitor - **Published:** August 23, 2026 - **Apply:** https://jobs.bd.com/en/job/sparks/system-support-specialist-1/159/99475493120 ## About the Role The successful SSS1 will demonstrate a strong commitment to thoroughness and attention to detail when investigating technical issues, ensuring that root causes are fully understood, clearly documented, and effectively addressed. The SSS1 will bring a proactive mindset, identifying potential system, service, or process risks early, and leverage strong problem-solving skills to guide and influence others. This includes applying clear logic, data-driven insights, and sound technical judgment to support decisions. Strong written, verbal, and interpersonal communication skills are essential for this role., * B.S. in Mechanical, Biomedical, Electrical Engineering, or closely related discipline. * Relevant internship or thesis-based applications in fields such as Medical Technology, Life Sciences, and Diagnostic Instrument development or a combination of education and professional experience. * Experience evaluating technical problems using analytical and data-driven approaches. * Familiarity with electro-mechanical systems, automation, and software-enabled instrumentation. * Experience or willingness to work effectively as a technical contributor on cross-functional teams. * Ability to work Onsite daily Preferred Education & Experience: * M.S. in Mechanical, Biomedical, Electrical Engineering, or closely related discipline. * Exposure to diagnostic instrumentation, preferably that which leverages automation technologies such as fluid handling, robotics, imaging systems, and spectral/fluorescent analysis. * Experience working in FDA and/or ISO regulated environments. * Experience supporting global or cross-regional teams. ## Description The System Support Specialist 1 (SSS1) is an entry-level service engineering professional who serves as a key technical contributor within Global Technical Services for the BD COR System. In this role, the SSS1 applies systems-thinking principles to support fielded diagnostic systems, ensuring product reliability, serviceability, and a high-quality customer experience throughout the product lifecycle. The SSS1 works under general direction and collaborates closely with Field Service, Engineering subject matter experts (SMEs), Quality, Manufacturing and R&D partners to investigate issues, analyze performance data and support sustaining and continuous improvement initiatives. While not an R&D role, the SSS1 leverages foundational engineering concepts to translate real-world field performance into actionable service solutions and feedback for product improvement. This position offers broad exposure to complex electro-mechanical and software-driven diagnostic systems, as well as structured methodologies for troubleshooting and performance monitoring in a regulated environment., * Evaluates problems of moderate complexity and applies analytical/scientific principles to provide solutions to a variety of technical problems under general direction. * Drives root cause investigations, both remote and on-site, to resolve field issues, collaborating across Service, Quality and R&D. * Assumes a technical contributor role and works closely with other functional groups, such as systems engineering, software engineering, quality engineering and operations. * Collects, analyzes and interprets service, product health and field performance data to identify trends, support corrective and preventative actions, and propose operational and system improvements. * Develops, reviews and maintains service engineering documentation, including service procedures, checklists and technical guides. ## Related Videos - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [PySpark - Combining Machine Learning & Big Data](https://www.wearedevelopers.com/videos/44-pyspark-combining-machine-learning-big-data) - [Grappling With Clunky Old Software? 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