> Markdown version of [/jobs/ext/2203778-epic-clinical-it-applications-manager](https://www.wearedevelopers.com/jobs/ext/2203778-epic-clinical-it-applications-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Epic Clinical IT Applications Manager - **Company:** Shepherd Center - **Location:** Atlanta, GA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Software Applications, Health Informatics, Software Documentation, Information Systems, Epic Mychart, Epic Clindoc, Epic Beaker, Integration Tests, Information Technology, Servicenow - **Published:** August 23, 2026 - **Apply:** https://www.jofdav.com/jobs/59363358-epic-clinical-it-applications-manager ## About the Role * Active Epic certification in at least one relevant Epic application required; multiple Epic certifications preferred. Examples may include EpicCare Ambulatory, ClinDoc, Orders, Radiant, Willow, Beaker, MyChart, or another Epic application. * Required Minimum Experience * Minimum of three years of progressive healthcare IT, Epic application, clinical operations, ancillary operations, integration, analytics, or related healthcare technology experience required; five or more years preferred. * Evidence of progressive leadership experience required, which may include formal management, team lead responsibilities, project leadership, mentoring, supervision, or equivalent experience. * Experience functioning as an Epic senior analyst, application lead, or similar IT applications role required., * Prior experience managing or leading an Epic applications team. * Experience supporting one or more areas such as Ambulatory, Orders, ClinDoc, Lab, Pharmacy, Radiology/Imaging, MyChart, or integrated clinical workflows. * Experience in a hospital, rehabilitation, academic medical center, specialty care, or complex healthcare environment. * Experience with Epic upgrades, Nova Notes, integrated testing, change control, and optimization. * Multiple active Epic certifications preferred. * Experience with ServiceNow or similar IT service management tools., Bachelor's degree in Nursing, Allied Health, Information Technology, Computer Science, Healthcare Administration, or a related field required. ## Description Shepherd Center is seeking an experienced Epic Application Manager to lead a clinical and ancillary applications team supporting Epic and related healthcare systems. This role is ideal for a collaborative Epic leader who enjoys developing people, partnering with operations, solving complex workflow challenges, and helping a mission-driven specialty hospital continue to optimize its EHR environment. This position requires both strong people leadership and advanced Epic application expertise. The manager provides team leadership while also functioning as a hands-on senior analyst, guiding and directly supporting design, build, testing, upgrades, issue resolution, production support, and ongoing optimization. The manager serves as a key bridge between Information Systems, clinical and ancillary operations, analysts, end users, our Community Connect partner, Epic representatives, and third-party vendors. The ideal candidate is an experienced Epic analyst or application leader who enjoys both leading people and staying close to the work. This is a player-coach role suited for someone who is comfortable balancing team management, hands-on build, project execution, production support, and operational partnership *, Team Leadership & Staff Development * Lead and support the Epic Clinical/Ancillary Applications team, fostering a positive, respectful, and accountable work environment. * Set clear expectations, priorities, goals, and regular touchpoints with team members. * Provide coaching, feedback, recognition, mentoring, and performance management. * Manage staffing plans, workload assignments, timekeeping, and on-call scheduling. * Serve as an escalation point for complex application, workflow, integration, and end-user issues. * Epic Build, Configuration & Application Support * Prioritize system requests working with operational leaders - based on organizational needs, risk, urgency, and team capacity. * Perform / oversee complex Epic build, configuration, validation, testing, troubleshooting, optimization, and maintenance. * Lead and analyze workflow design, build decisions, integrated testing, issue resolution, and operational readiness. * Review and validate analyst build for quality, consistency, maintainability, and alignment with operational needs. * Implement approved system changes following change control processes. * Epic Projects, Upgrades & Optimization * Lead and support cross-functional Epic projects, enhancements, and optimization efforts. * Participate in and oversee Epic upgrade activities, including Nova Notes, IRDs, SUs, RAs, build, testing, validation, deployment, and post-live support. * Perform application and integrated testing, document results, and coordinate issue resolution. * Provide senior-level analyst support for high-priority initiatives, production issues, and operational escalations. * Facilitate meetings with team members and stakeholders to review priorities, progress, risks, and upcoming work. * Operational Partnership & Communication * Build strong relationships with clinical leaders, ancillary departments, operational partners, analysts, end users, super users, vendors, Epic, and Community Connect partners. * Translate technical concepts into clear, meaningful communication for operational, technical, and leadership audiences. * Collaborate across clinical, ancillary, financial, technical, and operational teams to improve system effectiveness. * Communicate project status, risks, issues, decisions, and resource needs clearly and timely. * Compliance, Documentation & Support * Maintain knowledge of clinical/ancillary operations, regulatory requirements, Epic functionality, and industry best practices. * Develop and maintain system documentation, support materials, and knowledge base content. * Participate in Tier 2 on-call support rotation as needed. * Deliver customer service aligned with Shepherd Center's mission and pillars of excellence. * Perform other related duties as assigned. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Robots are coming into the wild! 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