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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Support Engineer II - **Company:** Box Inc - **Location:** London, UK (Remote available) - **Experience:** Expert - **Salary:** £46,666.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Application Configuration Access Protocols, Cyber Security, Computer Networks, Enterprise Content Management, Okta - **Published:** August 24, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5853698051 ## About the Role * 5+ years of working experience in an IT Support role * Working knowledge of Windows and OSX operating systems * Working knowledge of Lenovo and Apple hardware * Comprehensive understanding of networking concepts * Foundational understanding of Okta and identity and access management concepts, including SSO, MFA, and user permissions * Management and improvement of services, standards and support processes, as well as strong problem-solving skills with a willingness to learn new technologies * Experience creating and maintaining technical documentation and knowledge articles * Working knowledge with voice and video conferencing solutions (Google, Zoom, Slack a plus) * Interest in using AI and automation tools to improve IT support and employee experience * Experience supporting New Hire Onboarding, including device deployment and IT orientation * Strong verbal and written communicator with outstanding collaboration and teamwork skills * Passionate, high-energy achiever dedicated to excellence and consistently going above and beyond * Preferred skills: * Technical certification in desktop operating systems (Mac and or Windows certification a plus) * Network certification * B.S. in a computer-related field preferred, but not required Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office 5 days per week. Your Recruiter will share more about how we work and company culture during the hiring process. ## Description By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It's the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. WHY BOX NEEDS YOU: Box IT End User Services' primary role is to provide technical services and support to all employees world-wide. We provide major services such as: desktop and audio video support, new hire on-boarding, advanced application configuration and event support. Our vision is to deliver end user solutions, capabilities and experiences that bring out the ultimate potential of every employee. Our team values: Be passionate to deliver great service, pursue growth and development, and build a positive team spirit. The Senior IT Support Engineer will join a global team comprised of the most talented IT professionals in the industry. As a Senior Support Engineer, you will manage and resolve an array of mobile, desktop, audio/video, network, and telecommunications issues, ensuring that our employees remain as productive as possible. You must be agile enough to adapt to the rapid growth and change of our business, but also disciplined enough to deal with complex challenges, processes, and people. Your role will involve coaching and mentoring your peers, leading cross-functional projects, and driving end-user technology decisions that will impact Boxers around the world. WHAT YOU'LL DO: * Troubleshooting and support for all IT end user issues: mobile, desktop, audio/video, peripherals, etc. * Procurement, asset and inventory management for all IT hardware and software * Cross-departmental collaboration with teams like Facilities, Sales, and Engineering, Information Security, Enterprise Team, * Managing IT communication between headquarters and remote office * Perform system imaging, application configurations, and security policy enforcements * Daily onsite office support ## Related Videos - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Does The Tech Industry Have The Best Work-life Balance?](https://www.wearedevelopers.com/magazine/427-does-the-tech-industry-have-the-best-work-life-balance) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)