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# IT Support Specialist

- **Company:** DIVERSIFIED INC
- **Location:** Jesup, GA, United States
- **Salary:** $37,440.0 - $49,920.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Azure Active Directory, Remote Infrastructure Management, Wi-Fi Technology, Software Troubleshooting, User Accounts
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2c5052bf123dca9a

## About the Role

* 1+ year of IT support or help desk experience
 * Basic knowledge of Windows OS, Microsoft 365, and networking (DNS, DHCP, Wi-Fi)
 * Strong troubleshooting and problem-solving skills
 * Excellent communication and customer service
 * Organized, dependable, and able to manage multiple tasks

Nice to Have

 * MSP experience
 * Active Directory or Azure AD exposure
 * CompTIA A+ (or working toward it)

Requirements

 * Valid driver's license
 * Ability to pass a drug screening/background check

Working Conditions

 * Office, remote, and onsite partner support
 * Ability to lift up to 50 lbs
 * Occasional work in tight spaces or on ladders, * Technical support: 2 years (Required)

## Description

We're looking for a reliable and customer-focused Level 1 IT Support Specialist to join our team. You'll be the first point of contact for our partners, helping resolve day-to-day IT issues and ensuring a smooth, professional support experience.

This is a great opportunity for someone with foundational IT experience who wants to grow in a fast-paced MSP environment.

What You'll Do

 * Respond to and manage support tickets in a timely manner
 * Troubleshoot hardware, software, and basic network issues
 * Set up and configure workstations, user accounts, and devices
 * Support Windows systems and Microsoft 365 environments
 * Perform routine maintenance, updates, and system checks
 * Monitor systems using remote management tools (RMM)
 * Document issues and resolutions clearly in the ticketing system
 * Escalate complex issues when needed
 * Provide friendly, professional support to partners


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