> Markdown version of [/jobs/ext/2208092-first-line-support-engineer](https://www.wearedevelopers.com/jobs/ext/2208092-first-line-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# First Line Support Engineer

- **Company:** Ask4
- **Location:** Sheffield, UK
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Macintosh Computers, Linux, Issue Tracking Systems, Networking Basics, Transmission Control Protocol (TCP), User Administration
- **Published:** August 24, 2026
- **Apply:** https://www.totaljobs.com/job/first-line-support-engineer/ask4-com-job107891368

## About the Role

Do you enjoy solving problems and helping people? At ASK4, we're looking for a First Line Support Engineer to join our Parcel SafePlace (PSP) team - a growing smart building solution that's transforming the way parcels are managed across residential and commercial properties. This is a great opportunity to build a technical support career in a fast-paced, customer-focused environment., Essential

 * Experience in a customer service environment.
 * Working knowledge of operating systems including Windows, Mac, and Linux.
 * A basic understanding of networking principles.
 * Professional approach with strong phone and written communication skills.
 * Excellent written and oral English.
 * A logical, methodical approach to problem-solving.
 * Self-motivated with a positive attitude towards learning and development.
 * Ability to work collaboratively as part of a team.

Desirable

 * Fluency in written and spoken Spanish.
 * Good understanding of TCP/IP networking.
 * Service desk or helpdesk experience.

## Description

You'll be the first point of contact for building staff and residents using Parcel SafePlace, delivering outstanding support across phone and email channels. From resolving technical queries and managing missing parcel investigations to handling tickets and guiding users through the system, your work will directly impact the customer experience every day. You'll also contribute to wider group operations, supporting colleagues across the business as needed. This is a fixed-term position for 6 weeks, with hybrid working where the role allows., * Respond to queries from building staff and residents via phone and email, providing account support, user management, and general administration.

 * Investigate missing parcel cases by gathering information, liaising with relevant parties, and working towards timely resolutions.
 * Provide technical support and troubleshooting for the PSP system, diagnosing issues and guiding users through fixes.
 * Manage incoming support tickets through a ticketing system, ensuring cases are logged, prioritised, and resolved in line with agreed SLAs.
 * Deliver a professional and helpful experience on every inbound support call.
 * Support the creation of additional language content for communications and documentation where relevant.
 * Contribute to cross-team operational tasks and administrative support for wider group functions when needed.


## Related Videos

- [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider)
- [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker)
- [Uncertainty Estimation of Neural Networks](https://www.wearedevelopers.com/videos/227-uncertainty-estimation-of-neural-networks)
- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker)

## Related Articles

- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)