> Markdown version of [/jobs/ext/2208124-it-service-desk-analyst](https://www.wearedevelopers.com/jobs/ext/2208124-it-service-desk-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Service Desk Analyst

- **Company:** gb
LM RECRUITMENT SOLUTIONS LTD
- **Location:** Hereford, UK (Remote available)
- **Salary:** £24,613.0 - £29,184.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Microsoft Office, Microsoft Operating Systems, Data Logging, Office365, Information Technology
- **Published:** August 24, 2026
- **Apply:** https://www.totaljobs.com/job/it-service-desk-analyst/lm-recruitment-solutions-ltd-job107889099

## About the Role

* Proven experience in providing enterprise level front line IT Support Experience in using IT Support software to log and manage support requests
 * Proven experience of working in a customer focussed environment and direct customer contact
 * Experience of IT system fault analysis, diagnosis and resolution in a workplace setting
 * Relevant experience of hardware and software desktop maintenance, including carrying out hardware and software desktop upgrades, installation and commissioning
 * Demonstrable experience of supporting Microsoft business applications including the MS Office suite in an enterprise (business) environment (Office 2010, 2016 and O365)
 * Evidence of supporting Microsoft operating systems Windows 8, 10 and Windows 11
 * Experience of network account administration
 * An ability to use Microsoft Office to at least an intermediate level
 * Good working knowledge of Microsoft operating systems
 * Good working knowledge of Active directory and Exchange 2016

## Description

* To be part of the team logging the 60000 calls made to the ICT Service Desk annually
 * To be part of the team undertaking 1st line support in resolving the 60000 incidents logged annually, working to established and set processes and procedures to resolve incidents satisfactorily and within SLA timescales for users
 * Responsible for 1st line support and resolution of incidents in relation to desktop devices, applications and enabling user access to systems, in accordance with established processes and policies, across customers
 * To provide excellent customer service to end users


## Related Videos

- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain)
- [Stories from an Unsuccessful Recruiter](https://www.wearedevelopers.com/videos/1476-stories-from-an-unsuccessful-recruiter)
- [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment)
- [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)

## Related Articles

- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)