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# Applications Support Analyst

- **Company:** LGT Bank
- **Location:** London, UK
- **Salary:** £31,628.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Application Testing, JIRA, Data Warehousing, Document Management Systems, Disaster Recovery, Salesforce.Com, Software Engineering, SQL Server Management Studio (SSMS), Servicenow
- **Published:** August 24, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5853710054

## About the Role

Demonstrable experience in a similar role in the financial services sector.
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Experience working in an ITIL aligned environment.
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Experience with an IT Service Management tool such as Service Now, JIRA or IVANTI.
Other skills, competencies and attributes:
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Strong communication and interpersonal skills, with an ability to communicate effectively and professionally.
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Ability to produce clear written material and communicate technical information in a clear and understandable manner to non-technical stakeholders.
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Customer focused and goal orientated with keen attention to detail.
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Strong planning and organisation skills.
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Strong sense of ownership and ability to follow tasks through to completion.
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Ability to effectively engage with third party suppliers, with experience of allocating work to suppliers and working with suppliers to resolve issues.
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Willingness to learn new technologies and maintain industry knowledge.
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Ability to understand and determine when issues should be escalated to a higher level.
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Open to new ideas and change initiatives, with an ability to modify the current approach in the face of new demands.

## Description

Support
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Resolve IT application-related incidents, problems, service requests, assignments, periodical tasks in a timely and efficient manner in line with Business requirements and in line with ITIL practices.
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Employ appropriate application maintenance, support and incident management processes and procedures to support and maintain IT applications, and to investigate and resolve IT application-related incidents.
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As required, provide timely communication to users on the status of their incidents and requests.
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As necessary, liaise with IT suppliers to ensure IT application-related incidents and problems are resolved in a timely and professional manner.
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Undertake IT application-related problem diagnosis, implementing problem resolution or prevention measures as appropriate.
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Monitor the availability, performance and throughput of supported IT applications.
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Prioritise and schedule assigned support activities and tasks.
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Maintain IT application support technical documentation.
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Participate in disaster recovery activities, as required.
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Provide ad-hoc training to fellow support staff and end-users on supported applications., Ensure capacity, availability, security and service support requirements are considered in all IT application changes.
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Understand and comply with the IT organisation requirements, processes, procedures and policies
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Perform other duties as assigned by your line manager
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The nature of the role may require working outside of normal business hours including weekends, evenings and public holidays, Experience supporting any of the following applications in a similar role:
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Figaro (essential)
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Salesforce (preferred)
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SQL Server Management Studio (preferred)
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Objectif Lune PlanetPress (preferred)
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INVU Document Management (preferred)
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WhereScape/Data Warehouse (desirable)
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Experience applying software release management techniques.
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Experience completing application testing.


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