> Markdown version of [/jobs/ext/2208305-noc-engineer](https://www.wearedevelopers.com/jobs/ext/2208305-noc-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # NOC Engineer - **Company:** Itvet - **Location:** Bishop's Stortford, UK - **Salary:** £35,000.0 - £42,000.0 - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Complex Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Network Troubleshooting, Routing, Virtual Local Area Networks, Virtual Router Redundancy Protocols, Wireless Networks, Wi-Fi Technology, Computer Network Technologies, Software Troubleshooting, Service Stack - **Published:** August 24, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5853700268 ## About the Role * Experience within a more senior IT role, ideally within an MSP, with significant exposure to network troubleshooting and implementation * Proven ability to diagnose and resolve complex technical issues across a broad technology stack * Calm, logical, and methodical under pressure, with strong troubleshooting instincts * Confident making technical decisions and taking ownership of outcomes * Excellent communicator, able to explain complex technical issues clearly tailored to both technical and non-technical audiences * Approachable, supportive, and collaborative - someone others naturally escalate to and trust * Passionate about technology and continuously developing technical knowledge, with a love of problem solving Operate confidently across the full range of networking technologies: * Networking - VLANs, DNS, DHCP, LAG, STP, stacking * Firewalling - NAT, ACL, HA, VRRP, VPN, routing, routed subnetting * Telephony & Connectivity - SIP, PBX systems, leased lines, xDSL, RO2 * WiFi - Wireless network optimisation, 802.1x, analytics, reporting Depth of knowledge is expected in multiple areas, with the ability to lead investigations rather than follow run books. ## Description As a Tier II NOC Engineer, you will be the key escalation point for complex network issues, delivering exceptional customer service while planning and implementing advanced technical solutions. With a strong focus on training, mentorship, and hands-on development, this role is ideal for someone passionate about networking, problem-solving, and accelerating their technical career. * Act as the initial technical escalation point within NOC, resolving complex and non-standard issues that cannot be resolved by lower technical tiers * Act as a key technical authority for Change Requests and Technical Validations, ensuring all changes meet ITVET's technical standards, are appropriately risk-assessed, and are fit for purpose before implementation * Take ownership of major incidents, driving investigation, resolution, communication and root-cause analysis to a high professional standard * Provide technical guidance, mentoring, and support to your junior NOC colleagues * Maintain exceptional customer service standards, particularly in high-pressure or business-critical situations * Identify recurring issues and contribute to problem management, root cause analysis, and long-term fixes * Contribute to the improvement of processes, documentation, standards, and technical quality across the Service Desk * Represent ITVET's values, professionalism, and technical excellence in all client interactions ## Related Videos - [Demystifying application networking in the cloud](https://www.wearedevelopers.com/videos/675-demystifying-application-networking-in-the-cloud) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Introducing a Digital Service Catalog for speed and scale](https://www.wearedevelopers.com/videos/763-introducing-a-digital-service-catalog-for-speed-and-scale) - [Embracing the Hybrid Cloud: Unlocking Success with Open Source Technologies](https://www.wearedevelopers.com/videos/883-embracing-the-hybrid-cloud-unlocking-success-with-open-source-technologies) - [Embracing the Hybrid Cloud: Unlocking Success with Ansible](https://www.wearedevelopers.com/videos/932-embracing-the-hybrid-cloud-unlocking-success-with-ansible) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)