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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Cloud Switching BE Escalation Engineer - **Company:** Cisco Systems Inc - **Location:** London, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Link Aggregation (Ethernet), Address Resolution Protocols, Data Analysis, Border Gateway Protocol, Catalyst (Software), Cloud Computing, Dynamic Host Configuration Protocol, Software Debugging, Perl (Programming Language), EtherChannel, Firmware, Hypertext Transfer Protocols (HTTP), Multi-protocol Systems, Python (Programming Language), Network Layer, Multicasting, Routing, Packet Analyzer, Open Shortest Path First (OSPF), Ruby, SQL Databases, Tcl (Programming Language), TCP/IP, Virtual Local Area Networks, Cloud Monitoring, Bug Reporting - **Published:** August 24, 2026 - **Apply:** https://www.totaljobs.com/job/cloud-engineer/cisco-job107887339 ## About the Role * 5+ years of in depth experience with IOS-XE/Catalyst switching, cloud-managed switching, enterprise networking, escalation engineering, or TAC. * Strong Layer 2 and Layer 3 troubleshooting skills across VLANs, trunks, STP, EtherChannel/LACP, ARP, DHCP, routing, multicast, and packet analysis. * Experience in routing and switching protocols such as OSPF, BGP, IS-IS, STP, VLAN, MPLS, EVPN, TCP/IP, DHCP, and HTTP. * Demonstrable ability to debug sophisticated systems, distinguish product defects from configuration or environment issues, and document findings clearly. * Excellent written and verbal communication skills for customer-impacting issues, multi-functional coordination, and support mentorship., * Experience with customer escalations, high-severity incidents, adoption or deployment risks, maintenance-window support, or executive/high-visibility situations. * Familiarity with Cisco Meraki Dashboard, Catalyst cloud monitoring/management, Meraki switching, or switching BE escalation workflows. * Ability to balance customer urgency, technical depth, business impact, and product quality priorities while handling ambiguity. * Experience in SQL, Python, Perl, TCL, Ruby, or other automation/data-analysis tools to inspect trends, reproduce issues, or reduce manual effort. * Progress toward advanced networking certifications such as CCNP, CCIE, or equivalent practical experience. ## Description * Own technical reviews of complex Catalyst, IOS-XE, Meraki switching, and cloud-management issues from Support, escalations, or bug reports. * Drive issues from unclear symptoms to clear problem statements, impact assessments, and actionable plans. * Use CLI outputs, packet captures, logs, topology, lab reproductions, and firmware context to validate or disprove suspected defects. * Coordinate various teams across Support, Engineering, Product Management, and Sales to resolve customer-impacting issues. * Translate field findings into product-quality feedback, supportability improvements, documentation, training, and prevention of recurring issues. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Coffee with Developers: David Heinemeier Hansson](https://www.wearedevelopers.com/videos/875-coffee-with-developers-david-heinemeier-hansson) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Basic And Advanced Networking in Dart and Flutter](https://www.wearedevelopers.com/magazine/112-basic-and-advanced-networking-in-dart-and-flutter) - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing)