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# Help Desk Technician

- **Company:** The Informatics Applications Group, Inc.
- **Location:** Bethesda, MD, United States
- **Experience:** Starter
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Computer Maintenance, PC Tools, Issue Tracking Systems, Log Files, Microsoft Office, Office Automation, Remote Access Technology, ServiceNow IT Service Management, SC Clearance, Servicenow
- **Published:** August 24, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9110834/help-desk-technician

## About the Role

* Entry-level experience with remote access software, Office Automation Software Suites, and knowledge of Operating Systems and Networking.
 * Demonstrated ability to communicate effectively, both written and orally, among the customer base and Help Desk management.
 * Experience working with PC software and troubleshooting
 * An understanding of the military community is an added plus
 * Ability to obtain a Secret Clearance
 * Strong PC software and troubleshooting skills
 * Experience using Windows 10 and Microsoft Office 2010 Products

## Description

TIAG is now hiring a short term Help Desk Technician to support our customer at the Uniformed Services University of Health Sciences in Bethesda, MD. A secret clearance is required to perform the work onsite in Bethesda. This is anticipated to be a 4 month duration.

Responsibilities will include:

 * Receive and process incoming hardware shipments.
 * Maintain 100% inventory accuracy within the Government-furnished system of record.
 * Coordinate and ensure the successful, timely delivery of YubiKey devices to end-users.
 * Utilize an IT ticketing system (such as ServiceNow) to manage, document, and close assigned support tickets.
 * Perform computer troubleshooting and setup using multiple detailed processes and procedures.
 * Execute computer break-fix processes and software upgrades as needed.
 * Write and document highly detailed troubleshooting results within the help desk ticket tracking system.
 * Extract computer and server log files and properly escalate them to Tier 3 support for further diagnosis when required.
 * Recall established computer support techniques from memory to resolve issues in a timely manner.
 * Provide exceptional customer service by actively listening to user issues, demonstrating empathy, and delivering clear, concise solutions.
 * Maintain a positive, professional demeanor while interacting with users across various channels, including phone, email, chat, and in-person support.
 * Ensure a high level of customer satisfaction in every interaction.
 * Successfully manage and execute 3 to 5 concurrent computer support activities while adhering to detailed operational processes.
 * Maintain rigorous and accurate notes for all troubleshooting steps and inventory movements.


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