> Markdown version of [/jobs/ext/2208591-director-of-technology-support](https://www.wearedevelopers.com/jobs/ext/2208591-director-of-technology-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Director of Technology Support - **Company:** Grapevine Colleyville - **Location:** Grapevine, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Business Process Modeling, Information Systems - **Published:** August 24, 2026 - **Apply:** https://api.schoolspring.com/api/Jobs/5899396?domainName= ## About the Role Education/Certification: * Bachelor's degree required * Previous administration experience in the supervision of technology staff and programs preferred * 5 or more years in IT service management, with at least 2-3 years in a supervisory or district-level role Special Knowledge/Skills: * Superior interpersonal skills * Visionary and mission-driven leader * Ability to lead a team toward innovation and creative leveraging of constraints * Communicates high expectations * Build consensus and support collaborative decision-making processes * Data-driven decision-maker * Proven ability to design professional learning * Excellent oral and written communication skills * Proven facilitator in both large and small group settings * Ability to maintain confidentiality about district matters * Knowledge of technology end-user equipment and infrastructure technology * Vendor Management ## Description To provide efficient, reliable, effective, and customer-friendly end-user support to all campus/department staff and students, the IT service desk strives to ensure seamless operation of instructional and administrative technology, minimize downtime, and deliver exceptional service aligned with GCISD's strategic goals., * Supervise, appraise, and develop technical support staff. * Handle service requests promptly and resolve issues in a timely manner. * Manage IT support protocols during critical district incidents, system outages, and online standardized testing windows. * Utilize technology and automation tools to streamline processes and improve efficiency. * Continuously monitor and optimize service delivery to identify and address bottlenecks. * Adhere to industry best practices and standards to ensure consistent and reliable service delivery. * Treat all users with respect, empathy, and professionalism. * Tailors support interactions to meet the individual needs of each user. * Maintain a positive and welcoming attitude, fostering a sense of trust and confidence in the helpdesk. * Planned and implemented training programs for technical staff. * Coordinate departmental activities and functions to provide technical and information systems support for all facets of district operations. * Provide clear, concise, and accurate information and guidance to users. * Work collaboratively with other IT teams and departments to ensure a comprehensive and integrated problem-solving approach. * Continuously evaluate and refine processes to enhance the effectiveness of support services. * Oversight of student 1:1 device programs (e.g., Chromebook/iPad distribution, repair workflows, and summer collection cycles) and digital safety compliance (e.g., CIPA, FERPA) * Consult with district departments and campuses to develop support needs. * Participate in technology projects contracted to outside vendors as defined and required. * Research, evaluate, and make recommendations for hardware and software purchases. * Oversee the district technology help desk and asset manager. * Ensure district technical support meets outlined service level agreements. * Provide end-to-end problem and project management for district technology projects. * Ability to analyze and resolve application issues. * Demonstrate professional work ethic, including multitasking, attention to detail, and follow-through. * Support the Executive Director of Technology on various projects. * Demonstrate responsible fiscal control over the assigned budgetary areas. * Assist in the development of policies and procedures related to technology. * Frequent district-wide travel to campuses/departments; occasional prolonged or irregular hours. * Assist in staffing decisions. ## Related Videos - [Hiring Technical Leaders: Promote from Within or Go External?](https://www.wearedevelopers.com/videos/100167-hiring-technical-leaders-promote-from-within-or-go-external) - [Microservices? 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