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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** Converge - **Location:** Mobile, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Software Applications, Business Software, CompTIA Network+, CompTIA Security+, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Network Architecture, Software Engineering, TCP/IP, Information Technology, Laptops - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ca6069c0dd6eb3b7 ## About the Role Do you have experience in macOS?, Do you have a Associate's degree?, * Associate degree in Information Technology, Computer Science, or a related field. A bachelor's degree is preferred but not mandatory. * A+, Network Plus, and security Plus certifications would be helpful but not required. Required Experience: * Minimum of 1-2 years of experience in a desktop support role or a similar technical support position. * Proven experience in troubleshooting hardware and software issues in a corporate environment. * Experience with Windows and Mac operating systems, including installation, configuration, and support. * Familiarity with network troubleshooting and support, including knowledge of TCP/IP, DNS, and DHCP., * Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently. * Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users. * Proficiency in using and supporting Microsoft Office Suite and other common business applications. * Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. * Strong customer service orientation with a focus on providing timely and effective support to end-users. * Ability to work independently as well as collaboratively within a team setting. * Willingness to learn and adapt to new technologies and processes as needed. ## Description * Provide first-level technical support to end-users by diagnosing and resolving hardware and software issues. * Install, configure, and maintain desktop and laptop computers, as well as peripheral devices such as printers and scanners. * Assist in the deployment of new software applications and updates, ensuring compatibility and functionality. * Respond to service requests and incidents in a timely manner, maintaining detailed records of issues and solutions in the ticketing system. * Collaborate with IT team members to implement and maintain network infrastructure and security protocols. * Conduct regular system checks and preventive maintenance to ensure the stability and reliability of IT systems. * Educate and train end-users on basic troubleshooting techniques and best practices for using technology resources. * Participate in the setup and support of audio-visual equipment for meetings and presentations. * Maintain an inventory of IT equipment and supplies, ensuring adequate stock levels and timely procurement. * Stay updated with the latest industry trends and technologies to provide innovative solutions and improvements. ## Related Videos - [Fingerboard to Keyboard: Transposing One Profession to Another](https://www.wearedevelopers.com/videos/868-fingerboard-to-keyboard-transposing-one-profession-to-another) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [You’re a great coder? 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