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# Help Desk Specialist 2 102-008

- **Company:** Ic-cap Llc
- **Location:** Washington, DC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Software Applications, Databases, Lightweight Directory Access Protocols (LDAP), SAP ERP, Network Architecture, Commercial Software, Peripherals, Information Technology
- **Published:** August 24, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9112810/help-desk-specialist-2-102-008

## About the Role

Required:

 * Bachelor's degree in IT/Computer Science and 2+ years experience in Information Technology or related field
 * 6+ years experience in Information Technology or related field, in lieu of degree

Desired:

 * SAP Experience

Training :

 * Combatting Trafficking in Persons (CTIP)
 * IAT Level II

Security Clearance:

 * Active TS/SCI Clearance and the willingness to sit for a CI polygraph, if needed

## Description

Help Desk Specialist 2 provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.

Duties May include :

 * Software installation and support of commercial software and related upgrades
 * Update solutions database with applicable resolutions
 * Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop.
 * Monitors and enforces all IT policies and procedures.
 * Assist with setting up new users in IDAM and multiple level security LDAP profiles.
 * Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware.
 * Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems.


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