> Markdown version of [/jobs/ext/2210087-first-level-support-agent-im-helpdesk-dortmund-bochum](https://www.wearedevelopers.com/jobs/ext/2210087-first-level-support-agent-im-helpdesk-dortmund-bochum). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# First Level Support Agent im Helpdesk -Dortmund / Bochum

- **Company:** Akkodis Germany GmbH
- **Location:** Bochum, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Office, Office Suite
- **Published:** August 24, 2026
- **Apply:** https://www.careerjet.de/jobad/de7363cc2a0212eeaf5b3d5a322f088cc6

## About the Role

* Sehr gute Deutschkenntnisse in Wort und Schrift
 * Gute Englischkenntnisse zur Bearbeitung vereinzelter Anfragen
 * Erste Erfahrung im IT-Support oder Kundenservice ist von Vorteil, aber kein Muss
 * Technisches Grundverständnis im Umgang mit Windows- und Office-Systemen
 * Kommunikationsstärke, Zuverlässigkeit
 * Freundliches Auftreten, auch wenn es mal stressig wird

## Description

* Entgegennahme und Bearbeitung von Supportanfragen via Telefon und Chat
 * Erste Fehleranalyse und -behebung (z. B. Passwortzurücksetzungen, Benutzerzugänge, Office-Anwendungen etc.)
 * Dokumentation und Weiterleitung komplexerer Anfragen an den Second Level Support
 * Freundliche und serviceorientierte Kommunikation mit den Nutzerinnen und Nutzern
 * Unterstützung bei standardisierten Prozessen und IT-Basistätigkeiten


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