> Markdown version of [/jobs/ext/2210933-sr-saas-onboarding-technical-analyst-avp](https://www.wearedevelopers.com/jobs/ext/2210933-sr-saas-onboarding-technical-analyst-avp). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. SaaS Onboarding Technical Analyst, AVP - **Company:** State Street - **Location:** Burlington, MA, United States - **Experience:** Expert - **Salary:** $90,000.0 - $157,500.0 - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Amazon Web Services, Microsoft Azure, C Sharp (Programming Language), Software as a Service, Cloud Computing, Information Systems, Databases, Extract Transform Load (ETL), Relational Databases, Disaster Recovery, Financial Information EXchange, Monitoring of Systems, Network Architecture, Ansible, PL-SQL, Web Services, Information Technology, Server Operating Systems & Platforms - **Published:** August 24, 2026 - **Apply:** https://www.jofdav.com/jobs/59381672-sr-saas-onboarding-technical-analyst-avp ## About the Role We are seeking a senior technical leader to manage a team and actively contribute to the technical and operational success of our SaaS onboarding and support services. The ideal candidate will have a strong background in SaaS operations, financial systems integration, cloud platforms, and team leadership., * Proven leadership experience in a high-growth, mission-critical SaaS environment. * Ability to manage multiple projects and deadlines in a fast-paced setting. * Strong customer service skills, expectation management, and stakeholder communication. * Experience mentoring and managing technical teams. * Ability to work with internal and external partners to enhance service quality. Technical & Industry Expertise * 3+ years of experience in a leadership/management role. * 8+ years of experience managing and supporting mission-critical SaaS production software. * 12+ years of experience in investment software and technical environments. * Experience with financial trading applications (preferably Charles River IMS, but other OMS, middle/back-office, or financial applications are also valuable). * Deep experience in application setup, configuration, and infrastructure. * Familiarity with server networks, high-availability systems, disaster recovery, and system monitoring tools. * Familiarity with Cloud Platforms ( Azure/AWS etc. ), databases, server operating systems, network architecture, scheduling software, and system monitoring tools. * Understanding of FIX protocol and financial technology solutions including 3rd party integration with exchanges like ( CME/LCH/ICE), Bloomberg etc. Education & Additional Requirements * Bachelor's degree in Computer Science, Information Systems, or related field. * Willingness to travel occasionally for client meetings and planning sessions. ## Description Strategy & Continuous Improvement * Identify and implement enhancements to the service and delivery model to improve efficiency and client satisfaction. * Serve as an escalation point for internal and client-facing operational issues within the Azure SaaS team. * Collaborate with sales teams to support Proof of Concept (PoC) development and drive incremental sales opportunities. * Ensure clients maximize their ROI from CR IMS and Alpha Services. * Align SaaS operations with Charles River's business objectives and long-term strategic goals. Operational Leadership & Execution * Oversee new client onboarding and ensure smooth transition to the CRD SaaS Azure platform. * Engage in client discussions to understand business requirements and tailor onboarding processes. * Directly manage key client relationships, ensuring high levels of satisfaction. * Monitor and oversee client issue resolution, ensuring timely responses and clear communication. * Lead and mentor a team of onboarding system analysts, providing guidance on implementations, upgrades, and issue resolution. * Ensure daily operational monitoring and regional/global client support in a follow-the-sun model. * Drive process improvements to enhance efficiency and reduce operational risks. * Provide clear, accountable reporting to senior management. * Coordinate and communicate with service partners and vendors to ensure seamless integration and support. * Occasional off-hours and weekend support as required. Technical Expertise & Problem-Solving * Hands-on capability to perform database investigations, performance diagnostics, and basic administration (RDBMS). * Provide technical oversight on issue resolution, ensuring best practices across platforms such as C#, Java, FIX, Ansible, ETL, MQ, PL/SQL, Admin, , Web Services and Cloud Platforms ( Azure, AWS etc. ). * Plan and oversee upgrades and implementations of CR IMS and technical environments. * Troubleshoot, diagnose, and resolve technical issues in collaboration with clients and internal teams. * Guide clients on CR IMS capabilities, functional features, and best practices. People Management & Team Development * Lead a team delivering mission-critical software operations and support. * Mentor and develop staff, ensuring they excel in their roles. * Provide performance management and career development support for team members. * Foster strong collaboration between internal teams and vendors for seamless service delivery. * Contribute to process improvement initiatives to enhance operational effectiveness. ## Related Videos - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Dev & Test in the Cloud? Deploy your cloud environments with Ansible & Terraform](https://www.wearedevelopers.com/videos/1607-dev-test-in-the-cloud-deploy-your-cloud-environments-with-ansible-terraform) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Next Level Enterprise Architecture: Modular, Flexible, Scalable, Multichannel and AI-Ready?](https://www.wearedevelopers.com/videos/1017-next-level-enterprise-architecture-modular-flexible-scalable-multichannel-and-ai-ready) - [Eclipse Che for Infrastructure Automation](https://www.wearedevelopers.com/videos/1611-eclipse-che-for-infrastructure-automation) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)