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# Manager, IT Field Services

- **Company:** Radiology Partners
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $120,000.0 - $135,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Health Informatics, Remote Service Software, Software Deployment, Information Technology, Servicenow
- **Published:** August 24, 2026
- **Apply:** https://www.dice.com/job-detail/8bd15c09-018f-4a52-ab36-96d774ea54dc

## About the Role

* 15 years of experience in Information Technology; at least 5 years in management or supervisory role.
 * Experience in Healthcare IT, knowledge of radiology workflows and systems and knowledge of PACS/RIS is highly preferred.
 * Strong people management experience.
 * Exceptional customer service, communication, and problem-solving skills, with experience supporting executive-level stakeholders.
 * Strong technical knowledge of ServiceNow, Windows, macOS, remote support tools, and IT service management/ticketing platforms.
 * Proven ability to manage multiple priorities, lead IT initiatives, and thrive in a fast-paced, remote environment.
 * Experience with endpoint management, software deployments, system updates, and IT project rollouts; willingness to travel up to 25%.

## Description

* Lead, mentor, and develop a high-performing IT Service Delivery team through coaching, performance management, and career development.
 * Oversee end-user support operations, ensuring exceptional service levels, SLA compliance, and executive-level white-glove support.
 * Manage IT projects, resource allocation, and operational priorities to balance strategic initiatives with day-to-day support needs.
 * Direct incident, problem, and escalation management activities, driving root-cause analysis, trend identification, and long-term solutions.
 * Oversee user lifecycle management, device provisioning, security updates, onboarding/offboarding, and technology compliance processes.
 * Drive continuous improvement across service delivery by enhancing processes, documentation, knowledge sharing, and collaboration with cross-functional teams and vendors.


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