> Markdown version of [/jobs/ext/2211752-senior-consultant-manager-sap-sales-service-cloud](https://www.wearedevelopers.com/jobs/ext/2211752-senior-consultant-manager-sap-sales-service-cloud). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Consultant / Manager - SAP Sales & Service Cloud - **Company:** Ignitesap - **Location:** Germany (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** SAP Cloud, Artificial Intelligence, Cloud Computing, Knowledge Management, Cloud Services, SAP (Applications), SAP Configuration, SAP CRM, SAP CS, SAP Sales and Distribution, SAP Customer Experience, SAP Business Technology Platform, SAP S/4HANA - **Published:** August 24, 2026 - **Apply:** https://www.adzuna.de/details/5843299754 ## About the Role We are looking for experienced SAP Sales Cloud and Service Cloud professionals who can combine SAP delivery expertise with a strong understanding of customer-facing business processes., * At least three years of relevant experience for Senior Consultant level or approximately five years for Manager level. * Strong implementation experience with SAP Sales Cloud, SAP Service Cloud, SAP Cloud for Customer or SAP CRM. * Experience with SAP Sales Cloud or Service Cloud Version 2 would be particularly valuable. * Expertise in either sales or customer-service processes, supported by an understanding of the wider customer lifecycle. * Hands-on experience with requirements analysis, solution design and SAP configuration. * Participation in at least one end-to-end CRM or Customer Experience implementation. * Knowledge of SAP S/4HANA, SAP BTP, SAP Integration Suite, SAP CPQ or FSM/FSA would be advantageous. * Workstream or team leadership experience is required for Manager-level applications. * A relevant degree or equivalent professional qualification. * Very good German and English. * Flexibility to travel according to client and project requirements. ## Description * Advise clients on sales, customer-service and Customer Experience transformation. * Analyse customer journeys and existing sales and service processes. * Design and implement SAP Sales Cloud and SAP Service Cloud solutions. * Deliver capabilities covering account, contact and activity management. * Configure lead, opportunity, pipeline, quotation and sales-management processes. * Design case, ticket, interaction and omnichannel service processes. * Implement service-level agreements, entitlements, knowledge management and agent-support capabilities. * Gather requirements and translate them into process designs, user stories and configured SAP solutions. * Facilitate workshops with sales, service, IT and executive stakeholders. * Support testing, deployment, user adoption, go-live and hypercare. * Design integrations with SAP S/4HANA, SAP CRM, SAP CPQ and SAP FSM/FSA. * Evaluate opportunities involving automation, AI-supported selling, intelligent case management and customer self-service. At Manager level, you will also: * Lead SAP Customer Experience workstreams and multidisciplinary teams. * Manage senior client relationships, delivery risks and commercial objectives. * Own solution quality and major project deliverables. * Support proposals, demonstrations and business-development activities. * Contribute to the development of the organisation's SAP CX portfolio. * Coach and develop consulting colleagues., * A defined career path at Senior Consultant or Manager level. * Flexible hybrid working. * 30 days of annual leave. * Extensive SAP, consulting and leadership development. * International project and secondment opportunities. * Continuous mentoring and access to a global professional network. * Competitive fixed salary and performance-related remuneration. To discuss this opportunity confidentially, apply through IgniteSAP with your CV and details of your SAP Sales Cloud or Service Cloud experience. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Beyond Hiring: Building a Sustainable Talent Acquisition Engine at Deutsche Bahn](https://www.wearedevelopers.com/videos/1856-beyond-hiring-building-a-sustainable-talent-acquisition-engine-at-deutsche-bahn) - [Headless by Design: Building Enterprise Systems That Agents Can Actually Use](https://www.wearedevelopers.com/videos/100092-headless-by-design-building-enterprise-systems-that-agents-can-actually-use) - [Breaking Silos: Successful Collaboration Between Tech & Business Teams in Complex Enterprise Systems](https://www.wearedevelopers.com/videos/1623-breaking-silos-successful-collaboration-between-tech-business-teams-in-complex-enterprise-systems) - [Beyond GPT: Building Unified GenAI Platforms for the Enterprise of Tomorrow](https://www.wearedevelopers.com/videos/1525-beyond-gpt-building-unified-genai-platforms-for-the-enterprise-of-tomorrow) - [How One Developer Built the Back Office for 10 Million Companies](https://www.wearedevelopers.com/videos/100082-how-one-developer-built-the-back-office-for-10-million-companies) ## Related Articles - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)