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# 1st Level Support-Informationsdienst - Herzen Berlins /d

- **Company:** Per Zukunft GmbH & Co. KG
- **Location:** Berlin, Germany
- **Salary:** €36,000.0 - €45,500.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Office, Software Distribution, Laptops, Operational Systems
- **Published:** August 24, 2026
- **Apply:** https://www.xing.com/jobs/berlin-1st-level-support-informationsdienst-herzen-berlins-157334047

## About the Role

* Berufserfahrung im Umgang mit Helpdesk-Systemen, Serviceprozessen sowie im Bereich Softwareverteilung
 * Kenntnisse im Bereich IT-Servicemanagement (basierend auf ITIL) wünschenswert
 * Ausgeprägtes technisches Verständnis, hohe Dienstleistungsorientierung und Teamfähigkeit
 * Sehr gutes mündliches und schriftliches Ausdrucksvermögen in deutscher und englischer Sprache
 * Sehr gute Kenntnisse im Bereich Hardware (Workstations, Laptops, Drucker), Windows Clientbetriebssysteme, MS Office-Anwendungen sowie weiterer Business-

## Description

* Full-timeEmployment type: Full-time
 * €36,000 - €45,500 (XING estimate)
 * On-site
 * Be an early applicant, * Bearbeitung von eingehenden Bedarfsanfragen und Support-Anliegen in dem Helpdesk-/Ticketsystem, inkl. detaillierter Fehleranalyse, -behebung und Dokumentation
 * Bereitstellung, Installation sowie Betreuung der Hardware und Software an den Arbeitsplätzen
 * Unterstützung bei der Sicherstellung des laufenden IT-Betriebes
 * Mitarbeit an der Gestaltung und Optimierung bestehender Serviceprozesse


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