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# IT Specialist

- **Company:** '47 BRAND, LLC
- **Location:** Westwood, MA, United States
- **Experience:** Starter
- **Salary:** $60,000.0 - $80,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Software Applications, VMware ESX Servers, Networking Hardware, Internet Protocol Security (IP SEC), Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Network Diagrams, Network Connections, Software Engineering, Software Systems, Virtual Local Area Networks, Office365, Information Technology
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e5da892ec835fc04

## About the Role

* 1-3 years' experience in a similar IT role supporting at least 50 employees
 * Excellent organizational skills
 * Ability to work in a fast-paced environment and multi-task assignments
 * Capable of working independently with little direction as well as part of a team
 * Ability to work in and document trouble tickets with help desk system
 * Proficient with MS Office, general networking, Active Directory/Exchange/O365, MACOSx, Windows 7 OS, Windows 10 OS
 * Preferred knowledge with VLANs, IPSec, VPN, VMWare ESXi
 * Demonstrated critical thinking and problem-solving skills
 * Strong attention to detail

## Description

To help maintain the '47 Brand infrastructure and related systems on a daily basis. Must provide timely feedback to all time sensitive issues in a professional structured manner. Provide technical support to users by researching and answering questions; troubleshooting problems; maintaining workstation and LAN performance. The scope of responsibilities includes all locations of '47 Brand including remote users and international locations. Reports into the Manager of Information Technology.

Software

 * Assist in supporting all corporate applications
 * Conduct monthly updates on all software; remote software as required
 * Assist in maintaining an inventory of all software

Infrastructure

 * Assist in maintaining corporate infrastructure, including network connectivity, internet access, e-mail, telephone, mobile devices, printers, faxes etc.
 * Assist in installing and improving computer software and network equipment
 * Assist in maintaining an inventory of all hardware and other IT components
 * Assist in maintaining corporate network diagrams of all locations
 * Perform new PC/Mac replacements in accordance with company standards

New Hire Procedure

 * Conduct new hire set-up in all facets; computer, telephone, software, desk connections etc.

Help Desk

 * Assist end users in resolving hardware and software issues in timely fashion
 * Provides highest level of service to all employees
 * Accurately log all requests in helpdesk system
 * Provide weekly feedback to manager on project status and equipment needs


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