> Markdown version of [/jobs/ext/2212616-it-support-analyst](https://www.wearedevelopers.com/jobs/ext/2212616-it-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Analyst

- **Company:** EaglePicher Technologies
- **Location:** United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Software Applications, VoIP, Virtual Private Networks (VPN), Microsoft Office, Office365, Information Technology, Laptops, Hardware Asset Management
- **Published:** August 24, 2026
- **Apply:** https://www.dice.com/job-detail/e9018342-a83b-4ba2-9973-b57753e4ab2e

## About the Role

* Bachelor's Degree in Business or Information Technology preferred. A+ Certification / Experience in Microsoft Office 365 suite a plus.
 * Working Knowledge of Windows Active Directory, Windows OS, and Mac OS and VPN.
 * Experience with Microsoft Office 365, VOIP, networked printers, laptops, and workstations.
 * Ability to work independently or in a group.
 * Experience troubleshooting and documenting Software and Hardware issues.
 * Ability to communicate effectively both orally and in writing, in person and by telephone.
 * Ability to deliver training to end users, whose technical skills may range from beginner to expert.
 * Capability for immediate self-education in use of new systems, and software applications.
 * Strong customer service skills and technical phone support experience.
 * An understanding of the impact of technology on remotely located end users.
 * U.S. Persons.

## Description

IT Support Analyst responsibilities include providing Help Desk support. In this role, you should be highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essential. If you also have hands-on experience with technical projects, we'd like to meet you. Your goal will be to leverage tech solutions to meet organizational needs.

Responsibilities

Responsibilities

 * Provide Help Desk for end-user and PC issues and requests
 * Participates in technology projects and implementation
 * Complete tasks such as hardware inventory, shipping, testing, etc.
 * Works independently or as a team member on new applications, processes, or projects
 * Provide the best possible support for customers to reduce end user downtime
 * Respond to escalated end-user issues
 * All other duties as assigned


## Related Videos

- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org)
- [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most)

## Related Articles

- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)