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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Analyst - **Company:** Open Sky Group - **Location:** United States (Remote available) - **Experience:** Experienced - **Salary:** $85,000.0 - $115,000.0 - **Contract:** Permanent contract - **Skills:** Java (Programming Language), JavaScript (Programming Language), Microsoft Windows, Database Servers, Database Queries, Programming Tools, Python (Programming Language), Microsoft SQL Server, Oracle Databases, Software Engineering, SQL Databases, Information Technology - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b2822fd6aa50e5df ## About the Role * Bachelor's degree in computer science, software engineering, MIS, or 3+ years equivalent experience. * 3+ years' experience with JDA/Blue Yonder WMS/WLM configuration and customer development. * 3+ years' experience with JDA/Blue Yonder development tools including MOCA tracing and components, MS SQL Database Server, Integrator, and Reporting. * Solid knowledge of warehouse operations. * Strong customer service skills required. * Experience with SQL and writing complex queries. * Experience with MS Windows operating systems. * Experience with Java, JavaScript, and Python is a plus. * Experience with Oracle Database is a plus. * Experience with Körber WMS, in addition to Blue Yonder WMS, is a plus., * Strong communication skills, both verbal and written, with technical, business, and management staff. * Ability to talk about technical concepts to people with differing backgrounds. * Strong interpersonal skills with the ability to develop cohesive working relationships with internal and external clients. * Professional, organized, and the ability to prioritize and manage own workload. * Adaptable, positive, and proactive. * Strong customer service skills. Work Location & Travel * Candidate must be authorized to work in the US without company sponsorship now or in the future. Can live anywhere in the US. * This is a home-based, full-time, exempt role. * This position requires the ability to travel up to 10% by airplane and/or car, with overnights. Physical Requirements * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * The employee is regularly required to talk and hear. * The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. * This position requires the ability to occasionally lift, carry or pull office products and supplies, up to 40 pounds.This position requires the ability to travel by airplane and/or car. ## Description The Support Analyst is a subject matter expert and individual contributor who resolves incidents, monitors software and infrastructure, and provides timely feedback and resolution to our clients. Requirements * Work with clients on issues that are occurring, drive the team to the root cause, and find a solution to not recur in the future. * Work independently with customers, users, and external and internal resources, both functional and technical to define concepts and solutions. * Determine the root cause of an issue, document resolution for further review, and provide training material. * Provide clear and concise documentation. * Will be required to work on-call rotations which include nights and weekends as an escalation point. * Monitor the incident queue and resolve incidents. 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